EMS Lifts

EMS Lifts, independent supplier of stairlifts and mobility solutions in the UK

EMS Lifts is a British family-run company founded in 1988 that presents itself as an independent supplier of stairlifts, home lifts and ramps. With more than 35 years in business, it operates a showroom in Baldock, Hertfordshire, which the company itself describes as the largest display space for stairlifts and mobility equipment in the UK, where customers can try products before buying them.

Its status as an independent supplier allows it, according to its presentation, to offer solutions from different brands and British manufacturers instead of being limited to a single firm. The company states that it carries out a free home survey and, based on it, proposes a recommendation tailored to the customer's home and budget, with a no-obligation quote.

Stairlift range

The stairlift range covers different staircase configurations and user needs:

• Straight stairlifts.
• Curved stairlifts.
• Reconditioned stairlifts.
• Bariatric stairlifts.
• Stairlifts for narrow staircases.
• Outdoor stairlifts.
• Stairlift rental.

The company offers same-day installation on certain straight models. According to the information published in its FAQs section, installing a straight stairlift usually takes between two and three hours, while a curved model, due to the custom design of the rail, usually takes between four and six hours.

Lifts and ramps

In addition to stairlifts, the range includes home lifts, through-floor lifts, platform lifts, step lifts and portable lifting platforms. In the ramps section, the company sells solutions for steps, thresholds and uneven surfaces.

Mobility products

The offering is completed with mobility products such as walking aids, mobility scooters, manual wheelchairs, powered wheelchairs and rise and recline armchairs.

Showroom in Baldock and local service

The Baldock showroom, in Hertfordshire, serves as a demonstration and trial space for the range. The company presents it as a centre where every visit and demonstration is designed so that the customer can experience the products first-hand. EMS Lifts combines that local presence with national coverage and has installers and engineers distributed throughout the region.

The company states that it maintains 24-hour availability, 365 days a year, with same-day emergency response for breakdowns, both for private customers and for organisations. It also offers maintenance plans that can include annual servicing, priority breakdown response, parts and labour cover, and 24/7 call-out support.

Finance, grants and practical aspects

EMS Lifts points out that it can help customers apply for grants, such as the Disabled Facilities Grant (DFG) awarded by UK local councils, and prepare the necessary documentation. The company also states that it can remove and re-install stairlifts for home improvement or renovation work, an operation that, in its view, should be carried out professionally to protect the rail and the drive system, ensure correct reinstallation and maintain warranty coverage.

In its FAQs section, the company publishes indicative starting prices: around £2,000 for a straight stairlift and around £4,500 for a curved one, with possible additional costs for custom rails, powered options or extended warranties. These amounts correspond to the information in the catalogue analysed.

Track record and recognition

Founded in 1988, EMS Lifts describes itself as a family-run and carbon-neutral company. The company states that it holds the Which? Trusted Traders distinction and a five-star rating, and offers occupational therapy training.