BPO Collections
BPO Collections Ltd is a Scottish company authorised by the Financial Conduct Authority that manages the payment and administration of accounts and debt arrangements for individual and corporate clients.
About BPO Collections
BPO Collections: payment and account management in Scotland
BPO Collections Ltd is a company registered in Scotland (number SC 295285) headquartered in Ardrossan, Ayrshire. Its activity focuses on account management and payment facilitation, for both individual clients and businesses. The company is authorised and regulated by the Financial Conduct Authority (FCA) for accounts formed under the Consumer Credit Act 1974 (amended 2006), and holds membership no. 511 of the Credit Services Association (CSA).
Services for individual clients
The company offers users an online platform to manage their payment obligations. Available features include:
- Making one-off payments or payments through instalment arrangements.
- Managing received settlement offers.
- Updating existing payment arrangements.
- Changing personal and financial details: income and expenditure, address, email, telephone number and card details.
- Viewing account status and statements.
In addition, the website provides a help section with instructions on how to pay and support resources for clients.
Support for businesses and public bodies
BPO Collections has a specific channel for business enquiries. Interested companies can contact the company by email or telephone. There is also a dedicated telephone line for matters related to the Department for Work and Pensions (DWP), the Department for Communities (DFC), the National Health Service (NHS) and HM Revenue & Customs (HMRC).
Contact channels and opening hours
The company can be reached through several telephone numbers and a fax, as well as email and postal mail. Telephone opening hours are Monday to Friday from 8:00 to 20:00 and Saturdays from 9:00 to 16:00. The registered office is located at Marina Quay, Dock Road, Ardrossan, Ayrshire.
Transparency and regulatory compliance
The company publishes its privacy and cookie policies, as well as its terms and conditions. Its status as an FCA-authorised entity and its CSA membership underscore its adherence to a specific regulatory framework for the management of consumer debt collection and accounts.
Location and contact
Marina Quay, Dock Road, Ardrossan, Ayrshire KA22 8DA
Debt collection and payment arrangement management