Dyson UK

Dyson UK: vacuum technology, personal care and air treatment

Dyson UK is the official UK presence of the Dyson brand, focused on the sale and support of a range of technology products for the home and personal care. Its catalogue is organised into several families: floorcare, hair care, oral care, air treatment, headphones and lighting.

Floorcare

The floorcare section includes cordless vacuum cleaners, upright vacuum cleaners, cylinder vacuum cleaners, robot vacuum cleaners, handheld vacuum cleaners and wet floor cleaners. Cleaning solutions, accessories, parts, batteries, chargers and docks are also available. Featured models on the site include the Dyson R2 Nurovi Wash+Dry, with Twin-capture system for powerful pick-up of dust and debris on all floors, and the Dyson V16 Piston Animal, presented as the most powerful anti-tangle cordless vacuum, with a CleanCompaktor bin that compresses dust and holds up to 30 days' worth of dirt.

Hair care

The hair care range covers stylers, hair dryers, hair straighteners, hot brushes and hair care products. The site mentions the Dyson Airsmooth, a hot brush that promises faster drying and controlled styling, and the Dyson Corrale CoolShine. Accessories, hair styling guides, personalisation and a dedicated section for professional stylists are available.

Oral care

In oral care, the Dyson CameraJet electric toothbrush is sold, along with toothpaste, mouth rinse and replacement brush heads. The site includes an information area called the Dental Hub.

Air treatment

The air treatment category comprises purifiers, purifier+humidifiers, fans and heaters, as well as handheld fans and replacement filters. The Dyson Hushjet is presented as a compact and powerful HEPA purifier, described as the brand's most powerful and quietest. Help to choose and content on heating in winter are also offered.

Headphones and lighting

The company sells headphones, with the Dyson Ontrac model and its accessories, as well as a lighting line consisting of floor lamps and desk lamps, with spare parts available.

Purchase, warranty and financing

The site offers direct purchase with a money-back guarantee: 35 days for floorcare, hair care and lighting products, and 14 days for purifiers, fans, heaters, cosmetic products and cleaning solutions. In oral care, returns are 35 days for sealed products and 14 days for toothpaste and mouth rinse, only if unopened. The parts and labour warranty is 5 years for upright and cylinder vacuum cleaners, and 2 years for cordless vacuum cleaners, hair dryers, purifiers, fans, heaters and electric toothbrushes. Warranty registration is automatic when buying directly.

Free next-day delivery is available for orders placed before 21:00, seven days a week, with location restrictions and no coverage in Northern Ireland. Orders placed after that time are delivered within two days. There is a click-and-collect option. Spares, tools and accessories are shipped separately and may take up to 10 days; their cost is £3 for orders under £35 and free from that amount.

Payment can be split into 3 interest-free instalments with Klarna (minimum order of £199) or with PayPal Pay in 3 (minimum of £20), as well as through PayPal Credit with plans of up to 12 months at 0% APR. Dyson Limited acts as an authorised credit broker regulated by the Financial Conduct Authority, without being a lender.

Support and services

The website integrates sections for technical support, troubleshooting, machine registration, order tracking, returns and cancellations, information on warranty and delivery, and a channel to report security vulnerabilities. It also has a business area with vacuum, hair care and air treatment solutions, and a certified refurbished products programme.