Hays Travel

Hays Travel: independent travel agency with an extensive branch network in the UK

Hays Travel presents itself as the largest independent travel agency in the UK. Its activity is built around an extensive network of more than 530 high street branches, a personal travel consultant service and an online booking platform. The company sells holiday packages, cruises, escorted tours and financial services for travellers.

Holiday catalogue and types of travel

Hays Travel's offering covers multiple types of travel. Among the available categories are all-inclusive packages, beach holidays, long-haul trips, city breaks, UK holidays, cruises, Disney theme parks, luxury holidays, package holidays, ski holidays, sports breaks and stays at Universal Orlando Resort. Last-minute offers, no-deposit holidays, free child places and weekly or monthly payment plans are also available.

The catalogue is also organised by type of traveller: adult-only holidays, couples holidays, family holidays, group holidays, honeymoons, student travel, weddings abroad and young & lively holidays. Seasonally, summer holidays for 2026 and 2027, school holidays, winter sun breaks and Christmas market holidays are offered.

Domestic and international destinations

The agency covers a wide range of destinations in Europe, the Americas, the Caribbean, the Indian Ocean, Africa, Asia and Australasia. In Europe, highlights include the Canary Islands (Tenerife, Fuerteventura, Gran Canaria, Lanzarote), the Balearic Islands (Majorca, Menorca, Ibiza), mainland Spain (Costa Blanca, Costa del Sol, Costa Dorada), Turkey (Antalya, Bodrum, Dalaman), Malta, Lapland, Greece (Crete, Corfu, Rhodes), France (French Riviera), Portugal (Algarve, Madeira), Denmark, Hungary, Iceland, Cyprus, Croatia, the Channel Islands, the Czech Republic, Poland, Austria, Bulgaria, Germany, Italy, the Netherlands and the United Kingdom.

In the Americas, destinations in the United States include Florida (Universal Orlando Resort, Miami, Tampa Bay, Pensacola, St. Pete-Clearwater, Bradenton & Anna Maria Island), the South (Kentucky, Missouri, Mississippi, Louisiana, Alabama, Tennessee, North Carolina and South Carolina), New York, Las Vegas, California, Illinois, Massachusetts, New England and Arizona, as well as combined itineraries such as Disney Adventures from Coast to Coast - Orlando to Anaheim. Canada (Toronto & Ontario), South America (Brazil, Costa Rica, Peru), Bermuda, the Bahamas, Turks and Caicos, and the Caribbean (Antigua, Aruba, Barbados, Dominican Republic, Jamaica, Mexico, Puerto Rico, Saint Lucia) are also offered.

In the Indian Ocean, destinations include Mauritius, Seychelles and the Maldives. In Africa, Cape Verde, Egypt, Gambia, Kenya, Morocco, South Africa, Tunisia and Zanzibar are available. In Asia, the Arabian Peninsula (Bahrain, Qatar, United Arab Emirates), China, India, Indonesia, Japan, the Maldives, Singapore, Sri Lanka, Thailand, Vietnam, Cambodia, Malaysia and Korea are included. In Australasia, Australia, New Zealand and the South Pacific are offered.

Escorted tours

Hays Travel has a dedicated escorted tours section with its own navigation hub. This section allows users to explore must-see destinations, tour types and partner suppliers. The agency promotes a selection of tours under the heading "Best of Touring Out Now".

Travel financial and insurance services

The company offers currency exchange services through Hays Travel Money, with four main options, including the Hays Travel Money Card prepaid card. It also sells travel insurance under the slogan "Travel with confidence".

Suppliers and tour operators

Hays Travel works with a wide range of suppliers and tour operators. These include easyJet holidays, Jet2holidays, Hosted, Oceania Cruises, Sandals, TUI Holidays, Anex Tour, Smile Collection 2026/2027, USAirtours, Ocean Florida and Vista. The agency also operates its own packages under the Hays Travel brand.

Offers and booking conditions

The website shows examples of last-minute offers with prices per person and specific conditions. Examples include stays at Celay Hotel (Dalaman, Turkey) from £317 per person for 7 nights on a bed & breakfast basis, and at Luna Holiday Complex (Malta) from £323 per person for 4 nights on a self-catering basis. Other offers include Sol Guadalupe (Majorca) from £340 per person, db San Antonio Hotel & Spa (Malta) from £502 per person and Eftalia Marin (Antalya, Turkey) from £630 per person. These rates correspond to operators such as easyJet Holidays and are subject to booking conditions.

The agency promotes a 5% discount on package holidays over £1,000 using code HAYSAVE5. It also offers the option to book long-haul holidays with no deposit and weekly payments by interest-free direct debit. The site indicated a booking deadline for certain long-haul offers until 24 September.

Customer service and contact channels

Hays Travel serves its customers through a phone line, a branch locator and a personal travel consultant service. The company also has a support section for managing existing bookings.