ADNIC (Abu Dhabi National Insurance Company)

ADNIC, a multi-line insurer based in Abu Dhabi

Abu Dhabi National Insurance Company PJSC (ADNIC) is an insurance and reinsurance company established in the United Arab Emirates in 1972. Its head office is in Abu Dhabi and it has a network of branches, sales centres and customer service centres in the country. The company is authorised by the Central Bank of the UAE and is listed on the Abu Dhabi Securities Exchange (ADX).

ADNIC presents itself as a regional multi-line provider with expertise in insurance and reinsurance for individuals and companies in the Middle East and North Africa (MENA). Its offering combines customisable and scalable commercial and personal lines products, aimed at individuals, small and medium-sized enterprises and large companies.

Personal insurance

The personal catalogue includes motor, medical, medical insurance for retirees, HALA Medical Insurance, home, travel, personal watercraft and personal accident policies. The company also offers specific cover for events such as weddings.

Motor plans include damage repair, roadside assistance and a wide repair network. Medical plans include organ transplant, home nursing and alternative medicine. Home plans cover damage repair, replacement of goods and tenant liability. Travel plans include flight cancellation, medical emergencies and a 24/7 multilingual helpline.

The company offers a medical plan comparison tool with Platinum, Gold, Silver and Bronze tiers. According to the information shown, all tiers include organ transplant at actual cost, routine health check-up for AED 2,500, alternative medicine for AED 15,000, home nursing cash benefit of AED 200 for 180 days, medical evacuation at actual cost and second medical opinion.

Corporate insurance

For businesses, ADNIC offers aviation, engineering and construction, energy, financial lines, group medical, group life, corporate liability, marine cargo, marine hull, motor fleet, property, trade credit and corporate travel policies.

Claims management and additional services

The company has a claims process differentiated by policy type: motor, medical, travel, home, personal watercraft, ADNIC Shield, aviation, energy, engineering and construction, financial, group life and personal accident, liabilities, marine cargo, marine hull and property. It also offers risk engineering and claim payment statement services.

To report a home claim, the company states that the insured can call its toll-free line, submit the online form or write to a specific email address. Once the notification is received, ADNIC contacts the insured within two working days to arrange inspection and assessment of the loss. The incident must be reported within 24 hours of its discovery. Settlement can be made by cheque or bank transfer, once the IBAN details are provided.

Financial strength and recognition

The company highlights its financial maturity and balance sheet strength. Standard & Poor's reaffirmed its 'A' rating with stable outlook in 2022, while AM Best reaffirmed the financial strength rating of A (Excellent) and the long-term issuer credit rating of 'a' (Excellent) with stable outlook. ADNIC has maintained ISO 9001:2015 quality certification since 2012, recertified by LRQA (Lloyd's Register Quality Assurance) in October 2024.

Social and sustainability initiatives

ADNIC collaborates with organisations in the Emirates on sustainability and business model initiatives. Its partnerships include the one established in 2020 with the Social Investment Fund, administered by the Authority of Social Contribution - Ma'an, to support the community during the pandemic. In 2023 it contributed AED 2 million to Ma'an for social priorities in Abu Dhabi. It has also collaborated with Emirates Nature-WWF for three consecutive years on local conservation projects and with the Reach campaign, to which it contributed AED 1.5 million to combat neglected tropical diseases.

The company runs the national talent programme 'Emkanati', which trains Emiratis in ADNIC's underwriting divisions with technical, behavioural and leadership skills.

Location and contact

ADNIC Head Office Building No. 403 P.O. Box 839 Abu Dhabi, UAE