Lobster Mobile

Lobster Mobile: mobile phone and fibre in English for foreign residents in Spain

Lobster Mobile is a Spanish pay-as-you-go mobile and fibre broadband operator that offers all its services in English, including customer service. Its proposition is aimed explicitly at expats living in Spain who prefer to manage their line and home connection without needing to speak Spanish.

Pay-as-you-go mobile plans

The mobile catalog is built around pay-as-you-go plans with no commitment or lock-in. The company offers unlimited calls and texts in Spain, to the UK and other countries, along with various data allowances. The published options include:

• Mobile 200 GB: unlimited calls & texts in Spain, to the UK and other countries.
• Mobile 500 GB: unlimited calls & texts in Spain, to the UK and other countries.
• Mobile 750 GB: unlimited calls & texts in Spain, to the UK and other countries.
• Just Spain 200 GB: unlimited calls in Spain.

The company states that users can stop and restart their plan whenever they like, as well as park their number during long absences from Spain. The site shows a reference price of €12.99 per 28 days for the Mobile Small 200 GB plan.

Fibre broadband for the home

In the fixed broadband segment, Lobster offers two fibre plans: Fibre 600 Mb and Fibre 1 Gb, both presented as ultra-fast home internet & Wifi. The company notes that installation is free and that the service includes a Wi-Fi router. Service availability is checked based on the address the customer provides in the sign-up form.

Combined mobile and fibre plan

The company offers the option to take mobile and fibre together. According to its presentation, those who bundle both services get a permanent €5 discount on the mobile plan.

Support and account management services

The operator provides customers with a help center with guides and answers, a contact form, a call-back service and a phone support line. It also offers information on international rates for calling from Spain or while roaming, a SIM activation process and a refer-a-friend program with rewards. Account, bills and personal details are managed through the online customer area.

Language and coverage

One of the features the company highlights is that everything, from the website to customer service, works in English, so customers don't need any knowledge of Spanish. As for coverage, Lobster states it has full international coverage, in addition to national coverage.

Stores and support hours

Lobster has its own physical stores, which can be found through its website. Phone support is available Monday to Saturday, from 9:00 to 21:00, with specific hours for the Canary Islands from 8:00 to 20:00. The company provides the numbers 1661 and 711 for customers and interested parties, as well as +34 711 000 711 for calls from outside Spain.