Egenta

What Egenta is

Egenta is an online retailer founded in Prague in 2016 and part of a German-Czech business group active since 1960. It sells mainly through third-party marketplaces and says it introduces new and emerging brands to shoppers across Europe. Company figures report activity in more than 70 marketplaces and an 88.9% average customer rating from 7,348 reviews collected across those sales channels.

Products, warranty and returns

The selection focuses on electronics covered by the two-year legal guarantee applicable in the European Union. Egenta publishes a 30-day return policy and says the return label is either placed in the delivery box or sent by email. Returns are generally free when the customer is in the same country as the marketplace and the product price exceeds €40, although terms can differ by country and sales channel.

Company and contact details

• Registered office: egenta s.r.o., Varsavska 715/36, 120 00 Prague, Czech Republic
• Spanish operating address: egenta s.r.o., BPM 387623, Avenida Castilla-La Mancha S/N, MBE, 45270 Mocejón, Toledo
• Commercial registration: Prague District Court, number C 266696
• VAT number: CZ 05594481
• Managing director: Norman August Albrecht Wick
• Customer-service phone: +420 725 433 194
• Email: servicioalcliente@egenta.es

The company points consumers to European online dispute-resolution resources and provides information about national alternative-dispute bodies.

Because Egenta sells through numerous marketplaces, the product page and marketplace order terms govern stock, delivery cost, return routing and the seller information for a particular purchase.