Grupo Samar

Passenger transportation across Spain

Grupo Samar is a Spanish passenger transportation company with more than 105 years of experience, according to its own history. The company describes itself as one of the leading names in Spain's bus sector. Its services include bus-ticket sales, route and schedule information, and coach rentals with drivers.

Mobility for individuals, businesses, and groups

Samar offers transportation for different needs. Travelers can buy bus tickets online for trips within Spain, check routes and schedules, or rent a coach with a driver for groups, events, and organized travel. The company serves individuals, businesses, and organizations, with options ranging from intercity trips to transportation for weddings, school trips, and corporate events.

Vehicle rentals and bus advertising

In addition to regular passenger service, Samar offers vehicle rentals and chauffeur-driven rentals. It also sells advertising space on its buses for advertisers seeking to reach passengers and people along its routes.

Transit pass validation

Samar has added onboard validation for transit passes. Its website says passes for Seseña, Aranjuez, Ocaña, and Villatobas can be validated on buses beginning in 2026, as can passes for Valmojado, Casarrubios, Chozas, V. Retamosa, and Camarena. The feature allows passengers to validate their passes onboard.

Practical information for travelers

Online tickets can be printed at home or used to board with the ticket's identification number, together with a national ID card or passport. A ticket is valid for a specific departure time; to travel at another time, passengers must make the required change. Samar advises arriving 10 minutes before departure, or 15 minutes early when boarding in a town where the bus has a scheduled pass-through time.

Dogs and cats may travel in the luggage compartment in a rigid, closed carrier supplied by the passenger. The animals must meet the company's deworming, vaccination, microchip, and liability-insurance requirements. Only service dogs may travel in the passenger cabin. Bicycles cost an additional €8 each and are subject to luggage-compartment space; they must be packed or disassembled with their parts protected. Electric scooters and unicycles are prohibited for safety reasons.

Carry-on items may be placed in the overhead racks if they fit and are not hazardous. They must not block the aisle, and passengers are responsible for keeping an eye on them.

Customer service and complaints

Samar offers phone-based customer service 24 hours a day, 365 days a year. Complaints can be submitted through the company's website contact form, the complaint book on its vehicles, the Madrid Regional Transport Consortium (CRTM), or another authorized channel. The company says it handles complaints objectively, impartially, and confidentially. It lists a maximum resolution time of 10 days for complaints handled by CRTM and 30 days for those handled by the Ministry of Transport.

Many buses are accessible to passengers with mobility limitations. Samar asks travelers to contact customer service in advance to confirm that an accessible bus is available for their trip.

Other travel services

Samar's website links to an online travel agency for accommodation bookings. It also lists bus service to Parque Warner.

Location and contact

Address: Avenida de Andalucía, kilometer 9, Villaverde, 28021 Madrid, Spain. Phone: 984 689 912. Email: atencionalusuario@samar.es. Customer service: 24 hours a day, 365 days a year.