Marktel

Contact Center and Business Process Services

Marktel is a full-service business process outsourcing (BPO) company headquartered in Madrid. It combines contact center operations with technology services for customer relationship management through what the company calls the “Marktel Method,” which it says is based on innovation and empathy.

Services

The company organizes its services into two main areas: contact center operations and intelligent business solutions. The latter includes:

• Automation of repetitive tasks and activities
• Process orchestration and reporting to support decision-making
• Artificial intelligence applied to operations
• Communications
• Cybersecurity
• Cognitive systems and natural language processing
• Conversational modules and bots
• Analytical modeling

Certifications

The company’s website lists AENOR certifications for ISO 9001, ISO 14001, ISO 22301, ISO 27001, ISO 27701, ISO 31000, ISO 20000, and ISO 18295, the last of which is specific to contact centers.

Locations

Marktel says it operates in Portugal as well as Spain. Its headquarters are at 3 Calle de Salvatierra, 28034 Madrid. The website also mentions a “Salvatierra office” alongside its headquarters, without listing further locations.

Contact

• General phone: 911 029 200
• Collections phone: 911 331 686
• Email: info@marktel.es
• LinkedIn: linkedin.com/company/marktel

Additional Information

Marktel publishes its own news channel on customer experience, innovation, and BPO. It also has a reporting channel and an employee portal. The website is available in Spanish and English.