Ricoh España

Digital Technology and Services

Ricoh España is the Spanish subsidiary of Ricoh, a company that describes itself as a specialist in developing and integrating digital technologies for organizations. Its offerings are organized into five main areas: digital workplaces, process automation, printing and digitization, cloud and cybersecurity, and graphic communications.

Business Solutions

• Digital workplace: meeting-room solutions, smart lockers, and the Ricoh Spaces platform, designed to improve collaboration and the employee experience.
• Process automation: workflow optimization and business process outsourcing (BPO).
• Printing and digitization: managed print, document digitization, and services related to sustainability and carbon offsetting.
• Cloud and cybersecurity: hybrid and multicloud infrastructure, artificial intelligence, end-to-end cybersecurity from cloud to endpoint, identity management, regulatory compliance, and active defense.
• IT Total Care: comprehensive outsourced IT management, with continuous operations, cost optimization, and proactive 24/7 support.
• Graphic communications: commercial digital printing and reprographics rooms.

Products

Ricoh sells multifunction devices; office and production printers for cut-sheet, wide-format, and high-speed inkjet printing; direct-to-garment (DTG) textile printers; scanners; interactive displays; office software; digital cameras; and original supplies such as toner, ink, and parts. It also offers financing and collaboration as a service.

Generative AI Consulting

Ricoh España has a generative AI consulting team that helps businesses develop custom AI solutions using secure, controlled infrastructure, with the resulting intellectual property owned exclusively by the customer.

Support and Customer Channels

Ricoh provides a support center with self-service portals for submitting meter readings, downloading drivers and software, registering warranties, and searching a knowledge base. The OneRicoh portal lets customers manage devices online, track usage, request service, and order supplies. The company also offers return and recycling for used toner and provides information about counterfeit toner. IT products are available through its online store, Ricoh eShop.

News and Publications

The company maintains a press room, blog, and events calendar and publishes technical content and customer case studies. Featured materials include the 2024 Magic Quadrant on outsourced digital workplace services (ODWS) and an IDC MarketScape report on green workplace systems integrators. Recent articles address choosing an artificial-intelligence partner, managing VMware virtual environments (TAM), and cloud-based disaster recovery as a service (DR as a Service).

Corporate Profile

Ricoh describes itself as a global provider of document services, consulting, software, and hardware for businesses. Its website includes investor relations, leadership, environmental, social, and governance (ESG) commitments, and career opportunities.