Konecta
Konecta combines human support and artificial intelligence to deliver customer and employee experience services, digital operations, and technology solutions across multiple industries.
About Konecta
Customer and technology solutions
Konecta specializes in managing customer and employee experience by combining human agents with artificial intelligence. Through its Kolibri AI platform, the company helps implement agentic AI solutions to optimize both front-office and back-office processes.
- Customer experience (CX): CX modernization and cloud services, digital campaign management, sales conversion, lead generation, and digital collections.
- Employee experience (EX): Help desk support, knowledge management, modern workplace services, and Device-as-a-Service.
- Strategy and growth: Service design consulting, process optimization, and results-driven solutions to improve return on investment (ROI) in sales.
Industries served
Konecta applies its technology capabilities across a range of industries, including:
- Banking and financial services
- Telecommunications
- Retail and e-commerce
- Insurance and utilities
- Healthcare
- Automotive, mobility, and travel
- Media and technology
- Public sector
Global presence and certifications
Konecta operates globally, with more than 109,000 employees across 28 countries and support in more than 40 languages. The organization holds ISO 42001 international certification.
Customer experience, employee experience, AI-enabled operations, and digital services