Custometric

What Custometric is

Custometric provides contact-center and call-center services, principally for auto dealerships, repair shops and distribution networks. It handles customer communications and calls that an internal team cannot answer, with the aim of preventing missed business opportunities.

Main services

• Aftersales Intelligence Center: outsourced customer service with omnichannel communications, appointment management and quality follow-up integrated with the client's systems
• Overflow support: answering calls beyond the capacity of an internal team during periods of heavy demand
• Call and contact-center platform: centralized calls and messages with forwarding, data collection, automated messages and statistical monitoring
• Capacity analysis: tools for improving contact-center performance and lowering operating costs
• Virtual phone systems: hosted switchboard and IP phone options with customized workflows and real-time data

Working approach

Custometric describes the service as scalable, allowing a client to purchase only the capacity and functions it needs. It also offers a free analysis of unanswered calls as an initial measure of demand and lost opportunities.

Contact

Phone: 900 264 847. Email: info@custometric.es. Website: custometric.es.

The offer begins with a concrete operational problem—calls going unanswered—and expands from overflow coverage into appointments, analytics and a fully outsourced customer-service operation.