Izo

Customer and employee experience consulting

Izo describes itself as a leading experience management company in Latin America and Spain. It works to improve relationships between companies, their customers, and employees, with a focus on customer experience (CX) and employee experience (EX). The firm says more than 1,000 clients have placed their trust in it.

Services

• Customer experience: Designing strategies to build emotional connections with customers and turn transactions into memorable experiences.
• Employee experience: Tools and strategies to improve workplace culture, engagement, and talent retention.
• Digital transformation: Support adopting technologies such as artificial intelligence and automation.
• Experience strategy: Developing tailored experience strategies.
• Interaction intelligence: Analyzing customer and employee interactions to inform data-driven decisions.
• Technology partners: Integrating third-party technology solutions to support innovation.
• Izo Academy: Training programs in customer and employee experience.

Industries served

The company serves banking and financial services, insurance, telecommunications, health care, retail, and education.

Partners and recognition

Izo identifies as an official Qualtrics partner. It also organizes the annual BCX Seals, awards recognizing companies for customer experience in different industries and countries across Latin America and Spain.

Events and resources

The firm hosts webinars and events, including its Izo Talk series, and publishes material on experience management, AI for listening to customers and employees, people analytics, and customer-centric culture.

Presence and contact

Izo works across Latin America and Spain and is on LinkedIn, Instagram, Facebook, and YouTube. Email: hola@izo.es. Website: izo.es. The company also offers franchising opportunities.