Trip.com

Trip.com: hotel, flight and experience bookings in over 200 countries

Trip.com is an online travel booking platform that operates through its website and mobile apps. Its catalog covers accommodation, flights, trains, car rentals, attractions and tours, as well as combined flight and hotel packages. The company presents itself as a global service with a presence in multiple markets and customer support available 24 hours a day.

Accommodation and flights

The platform offers access to over 1.2 million hotels in more than 200 countries. Users can browse 30 million real guest reviews to choose accommodation. In the flights section, it allows booking tickets to over 5,000 destinations worldwide, with options for direct and round-trip flights between cities in Asia, Europe, the Americas and Oceania.

Ground and sea transport

In addition to flights, Trip.com sells train tickets, with specific information on high-speed trains in China, seat maps, luggage and routes such as Shenzhen-Hong Kong. It also includes car rentals in cities such as Guangzhou, Phuket, Jeju, Shanghai, Shenzhen, Perth, Chicago, Bangkok, Tokyo, Istanbul, Addis Ababa, Beijing, Kuala Lumpur, Okinawa, Erbil, Pohang, Labuan Bajo, Miyakojima, Osaka and Bali. The offering is completed with cruises and transfers.

Attractions, tours and experiences

The site allows booking tickets for attractions such as the Forbidden City, Shanghai Disneyland, Universal Studios Beijing, Shanghai Tower and Shanghai Wild Animal Park. It organizes private and group tours, day trips in destinations such as Suzhou, Koh Samui, Armenia, Rio de Janeiro and Nagoya, as well as classes and sports and adventure activities in Koh Larn, Italy, Kyoto and Cambridge. It also offers travel guides on destinations, entry requirements, payment apps and local transport.

Complementary services and programs

The platform has a rewards program called Trip.com Rewards, an AI-powered travel planner (Trip.Planner) and a recommendation tool (TripGenie). It offers secure payment methods with current industry standards and a customer support service that, according to the company, answers phone calls in approximately 30 seconds. It also offers promo codes, flight tracking and eSIM sales for various countries.

Editorial content and lists

The site publishes guides on when to buy cheaper flights, how to use the Shanghai metro, Chinese high-speed trains or China entry requirements. It also compiles lists such as Trip.Best, with recommendations for nighttime attractions, clubs and bars in cities such as Macau, Beijing, Guangzhou, Shanghai, Taipei, Shenzhen, Chongqing, George Town and Frankfurt. The concerts and events section includes tickets for shows by Lady Gaga, SEVENTEEN, TWICE, BLACKPINK and aespa, among others, as well as events in the United States, Canada, Australia, Japan, Thailand, Singapore and China.

Operation and scope

The site is operated by Trip.com Travel Singapore Pte. Ltd., with copyright 2026. The company is part of Trip.com Group and offers services for partners, such as listing properties, becoming a supplier and participating in its affiliate program. The platform is available in several languages and currencies, and has apps for Android and iOS.