Puerto Rico and several Caribbean islands form one Colombian consular district served from San Juan. The official list includes the Commonwealth of Puerto Rico, the US and British Virgin Islands, as well as Turks and Caicos, Anguilla, Montserrat, Saint Martin and Saint Barthélemy. For Caribbean residents, identifying this office before travelling helps distinguish it from a Colombian post on the continental United States.
The Consulate General is in Mercantil Plaza, Office 814. Its official contact page lists 2 Avenida Ponce de León, San Juan, Puerto Rico 00918, while the exact Google Maps listing labels the street 2 Avenida de la Constitución. Both sources point to Mercantil Plaza, but we do not assume the street names are interchangeable. Before visiting, confirm with the consulate which entrance address to use and how to access the building.
The in-person rule is simpler than at offices that divide appointments by procedure: San Juan says every in-person consular procedure requires an appointment requested by email. We found no general walk-in hours or separate open appointment calendar. Public hours are Monday to Friday, on business days, from 8 a.m. to 2 p.m. Describe the procedure in your email and wait for the office’s response; sending a request is not the same as receiving a confirmed appointment.
The portal links to consular service, appointment booking, passports, visas, consular registration and apostille services. For passports, an in-person application requires attendance and the consulate takes the photograph at the office; minors have additional accompaniment and civil-record requirements. The page also describes online renewal for limited qualifying cases with separate rules; physical delivery follows the instructions of the selected office. Do not apply online-process rules to an in-person appointment, or vice versa.
The jurisdiction includes communities spread across islands, so travel may require air or sea connections. The appointment page does not publish a permanent mobile-service calendar for all those territories. If an off-site session is announced, treat it as an event with specific dates, procedures and capacity, not a fixed branch. For residents travelling from another island, obtaining appointment confirmation and checking originals, identification and requirements before buying transport is especially important.
The exact Google Maps listing includes positive accounts of professional help and friendly service as well as critical descriptions of individual visits. The number of comments is small compared with offices in large mainland cities, so it cannot predict a future visit. The summary offers human context; verifiable steps are the email appointment, official hours and required documents.
Published contact channels include two local phone numbers and the institutional email. The Google Maps listing itself does not add a phone or website and uses another avenue name; the official source should therefore guide trip preparation, while the map helps identify the location. For consular emergencies, use the Foreign Ministry’s channel for those cases rather than a routine appointment email.
We reviewed jurisdiction, appointments and location to show what visitors can confirm before travelling. The official address, phone numbers, hours and review summary from the exact listing appear in the Consulate General of Colombia in San Juan profile.
Sources consulted
- Circunscripción de San Juan — Consulado de Colombia en San Juan de Puerto Rico.
- Canales de contacto y dirección — Consulado General de Colombia en San Juan.
- Horarios de atención — Consulado General de Colombia en San Juan.
- Agendamiento de citas — Consulado General de Colombia en San Juan.
- Servicios consulares — Consulado General de Colombia en San Juan.
- Requisitos de pasaporte — Consulado General de Colombia en San Juan.
- Google Maps: Consulado de Colombia en San Juan — Google Maps.
Guide checked on October 18, 2026 against official Consulate General of Colombia in San Juan information and its exact Google Maps listing. The office says all in-person service requires an appointment requested by email; confirm location details because the avenue name differs between the portal and Maps.
San Juan publishes a straightforward process to identify—request an appointment by email—but does not promise immediate service or a walk-in counter. Visitors should state the procedure they need, follow the consulate’s reply and review requirements before travelling. They should also verify the access address: the portal and Maps use different avenue names, although both point to Mercantil Plaza and Office 814.
Options to compare
These options relate to the question. Read each profile and check current details before deciding.
Consulate General of Colombia in San Juan
2 Avenida Ponce de León, Mercantil Plaza, Office 814, San Juan, Puerto Rico 00918
Colombia’s office for Puerto Rico, the Virgin Islands and several Caribbean territories, offering passports, visas, consular registration, apostille and other in-person procedures by email appointment.
Colombia’s office for Puerto Rico, the Virgin Islands and several Caribbean territories, offering passports, visas, consular registration, apostille and other in-person procedures by email appointment.
Sources & references
Sources for the information and reporting discussed in this guide.
-
Circunscripción de San Juan ↗
Primary source
Consulado de Colombia en San Juan de Puerto Rico · Accessed October 18, 2026
Comprende Puerto Rico, Islas Vírgenes de Estados Unidos y varios territorios del Caribe bajo la circunscripción colombiana.
-
Canales de contacto y dirección ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
Publica Mercantil Plaza, oficina 814, dirección en Avenida Ponce de León, horario presencial, cita por email, teléfonos y correo.
-
Horarios de atención ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
Confirma lunes-viernes de 8:00 a. m. a 2:00 p. m., cita por correo para todo trámite presencial y teléfonos.
-
Agendamiento de citas ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
La página indica que todo trámite presencial requiere cita previa solicitada por correo electrónico.
-
Servicios consulares ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
Navegación oficial enumera atención consular, citas, pasaportes, visas, registro consular y apostilla.
-
Requisitos de pasaporte ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
Comparecencia personal para trámite presencial, toma de fotografía en oficina, requisitos de adultos/menores y elegibilidad limitada para pasaporte en línea.
-
Circunscripción San Juan ↗
Primary source
Consulado de Colombia en San Juan de Puerto Rico · Accessed October 18, 2026
Puerto Rico, Islas Vírgenes y territorios del Caribe asignados.
-
Canales de contacto y ubicación ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
Dirección oficial, horario, teléfonos y correo.
-
Horarios y cita obligatoria ↗
Primary source
Consulado General de Colombia en San Juan · Accessed October 18, 2026
Atención presencial 8 a. m.–2 p. m. y cita por correo para todo trámite.
-
Google Maps: Consulado de Colombia en San Juan ↗
Community source
Google Maps · Accessed October 18, 2026
Ficha exacta de Mercantil Plaza consultada el 18/10/2026; Google muestra Avenida de la Constitución, sin teléfono ni web añadidos; se registra la discrepancia de nombre vial.
-
Google Maps: Consulado de Colombia en San Juan ↗
Community source
Google Maps · Accessed October 18, 2026
Ficha exacta de Mercantil Plaza consultada el 18/10/2026; el nombre de avenida difiere de la fuente oficial.