Nova Energy

Nova Energy: energy, broadband and mobile for New Zealand homes and businesses

Nova Energy is a New Zealand company that retails electricity, natural gas, broadband and mobile services to residential and business customers. Its offering is built around bundle plans and customer service managed from within the country.

Home services

The company offers electricity, natural gas, broadband and mobile phone plans. Residential customers can take these services separately or bundle them together. The company also has options for those moving house and for buying back excess solar energy.

Business solutions

Nova Energy serves businesses with electricity, natural gas, broadband and mobile plans, including a specific category for small businesses and another for business groups. The company has account managers dedicated to commercial customers.

Multisaver bundle plans

The company promotes its Multisaver plans, which offer discounts when you bundle two or more services. The site indicated that, with promo code REWARDS26, new customers could access rewards when bundling electricity with another service. A mobile plan was also advertised from $29 per month on the Multisaver option.

Broadband and WiFi equipment

Nova Energy offers fibre optic plans and includes free use of two Nokia Beacons with every fibre broadband plan, according to the site information.

Electricity generation and corporate backing

The company is part of the Todd group and owns electricity generation assets, including solar and fast-start gas peaking plants. This integration aims to contribute to the reliability of energy supply in New Zealand.

Awards and customer service

Nova Energy has received four awards at the NZ Compare Awards, including People's Choice awards in the electricity and mobile categories, as well as Best Customer Support in broadband and mobile. The company highlights that its customer service team is based in New Zealand.

Digital tools for customers

Customers have access to Nova Hub, an app and online account to manage their service, check usage and manage payments. The company also provides information on billing, meter reading, service fees and payment plans.

Merger with Megatel

The site reported the merger of Megatel with Nova Energy, thereby expanding its customer base and services.

Location and contact

PO Box 404, Whakatane 3158, New Zealand · Phone: 07 306 2700 · Email: info@novaenergy.co.nz