Bank of New Zealand

Bank of New Zealand (BNZ), personal and business banking in New Zealand

Bank of New Zealand, known as BNZ and called Te Pēke o Aotearoa in Māori, is a bank operating in New Zealand. Its offering is aimed at both individuals and businesses and covers everyday financial products and services.

Products and services

The range includes everyday and savings accounts, internet and mobile app banking, home loans, credit cards, insurance, investments, personal loans, foreign exchange and a rewards programme. It also offers KiwiSaver, the New Zealand retirement savings scheme, with options to join or transfer.

Customer service and contact channels

The bank has a branch and ATM finder, as well as contact forms for personal and business banking. For urgent account enquiries, call 0800 275 269 or, from overseas, +64 4 931 8209. In case of lost or stolen card, or suspected fraud, the contact number is 0800 735 901, available 24 hours a day, 365 days a year, including public holidays; from overseas you can call +64 4 473 5901. Suspicious communications can be forwarded to phishing@bnz.co.nz. In addition, the website allows you to temporarily block a card while waiting for the replacement card.

Security and fraud prevention

BNZ publishes information about recent scams targeting New Zealanders, including emails, text messages and impersonation calls. It also provides information on identification requirements and on what to do about unrecognised charges or unauthorised access to accounts.

Community commitment and sustainability

The bank states its commitment to positive change through the Māori concepts of kaitiakitanga (caring for the natural world) and manaakitanga (caring for people and communities). Its sponsorships and programmes aim to contribute to the social, cultural and financial wellbeing of New Zealanders. It also works on accessibility and financial inclusion, a fair conduct programme and opening banking to third parties through open banking.

Corporate information and other services

The company publishes news, opinion articles and media releases with financial results and product launches. It also offers information about careers, sustainability, accessibility, governance, online security, its history and its suppliers. The postal address given for correspondence is BNZ Private Bag 39806, Wellington Mail Centre, Lower Hutt 5045; it is specified that this is for letters only and does not accept deposits.