FlyNZ Travels

FlyNZ Travels: travel agency with over 25 years of experience

FlyNZ Travel Ltd, part of FlyNZ Group, has been operating in the travel sector for more than 25 years. The company presents itself as a global company specialising in all aspects of travel, with a focus on personalised service and flexibility. Its team, which has over 30 years of experience, is dedicated to making travel experiences stress-free and tailored to each client's needs.

Booking and planning services

The agency allows you to search and compare cheap flights and hotels through its online platform. Available options include booking flights, hotels, flight + hotel combinations, holiday packages and tours. The website includes search tools for return, one-way and multi-city flights, with filters by airline, class, stops and date flexibility. For hotel stays longer than 21 days or bookings within two days of the travel date, the company asks you to contact them by phone.

Featured offers and promotions

The special offers catalogue showed flights from Auckland or Wellington to Manila with return fares from $799 per person, for travel between 28 January and 5 April 2020. It also included flights from Auckland to Los Angeles from $1,149, with a travel period from 2 February to 5 April 2020, and flights from Auckland or Wellington to London from $1,849, for travel between 1 September and 30 November 2019. These promotions had specific end dates.

Holiday packages and tours

FlyNZ Travels describes itself as a specialist tour operator that carefully selects destinations to ensure traveller confidence. The company offers packages from anywhere in the world, with options ranging from beaches to mountains or cultural experiences. It organises independent and escorted small-group tours, usually of twelve to twenty travellers, allowing for a more intimate experience and access to places not suitable for large groups. In addition, the agency indicated it would begin offering extensive programmes for Tunisia, Turkey, Egypt and Palestine, as a specialist in these destinations.

Cruises and other services

The company also sells cruises, a segment it describes as growing. Additional services include hotel booking management, the option to request call-backs to complete bookings, and in-store assistance for face-to-face enquiries. The agency offers a quote request form with an estimated response time of 24 to 48 hours.

Customer service and presence

FlyNZ Travels provides telephone assistance on 0800 574 584 for general enquiries and bookings. The company has a team of consultants with extensive experience as travellers, who share their knowledge to advise clients. The website includes FAQs, privacy policies, terms and conditions, and a refund policy.