Vivo Hair Salons & Skin Clinics

Vivo Hair Salons & Skin Clinics: hair, skin treatments and online shopping in New Zealand

Vivo Hair Salons & Skin Clinics is a New Zealand chain that combines hair and beauty services with an online store for professional products. According to its own presentation, it operates more than 80 salons and skin clinics across New Zealand and sells over 3,500 hair care, skin care and beauty products through its website.

Hair services

The hair services menu includes cut and colour, with specific packages for new clients, everyday wear and men. Colour techniques include balayage, foils and highlights, Shinefinity Colour and Colour Gloss, as well as a creative colour line under the name Blonde Ambition.

The hair treatment menu comprises Nanoplasty, Wella SmoothFiller™, hair extensions, chemical straightening and Kerasilk keratin treatment. A Japanese Head Spa service is also advertised, available in Auckland.

Skin treatments and beauty services

In the skin area, the company offers Skin30, Skin30 peels, SkinPlus facials, SkinPro clinical facials and micro-needling. Treatments are organised around specific concerns: ageing, wrinkles and fine lines; pigmentation; redness and rosacea; dry or sensitive skin; and acne or breakouts.

Beauty services include brow and lash tints, brow shaping, lash lift and waxing.

Online store and brands

Vivo's online store groups categories for hair care, skin care, makeup, men's products and home items. Under hair care, it lists shampoos and conditioners — including dry, purple, colour and leave-in — styling products such as heat protection, hair spray, waxes, gels, creams, mousse and detangler, and treatments such as masks, serums, oils, toners and scalp treatment. It also sells tools and accessories: hair straighteners, hair dryers, hot brushes, curlers, brushes and combs, clippers and trimmers, electric shavers and accessories.

Under skin care, there are cleansers and toners, moisturisers, serums and treatments, face masks, exfoliating scrubs, sets, eye and lip care and tools. The body care section covers lotions and creams, oils, hair removal, hand wash, body scrubs, body wash, hand creams, fake tan and gift sets. It also includes mineral sunscreens, SPF creams and gels and tinted moisturisers, plus cosmeceuticals with vitamin A/retinol, vitamins B, C and E, hyaluronic acid, salicylic acid, peptides and ceramides, and lash and brow serums.

The makeup section includes face primers, foundation and concealer, tinted serums, setting powder and spray, blush, bronzer and highlighter, eye makeup, brows, lashes and lips, as well as tools and accessories. For men, there are grooming, hair care and skin care products. The home section comprises room diffusers, room mist, candles, kitchen and laundry items, accessories and hydrate filters, as well as pet wash and freshen products.

The company states that it is an official distributor of the brands it sells and cites, among others, ghd, Medik8, Aspect, Cosmedix, Evagarden, Silver Bullet, Joico, Moroccanoil, Milk_Shake, Antipodes, Tizo, Revitalash, Goldwell and Kerasilk.

Shipping, returns and support

The store offers free NZ wide shipping on orders over $80 and returns or exchanges within 14 days. It has a customer service team and a toll-free phone line.

Sustainability and training

Vivo has introduced Paper Not Foil, a product made from recycled industrial waste from the construction industry that is degradable, compostable and reusable, as an alternative in its salons. The company also describes a career pathway for stylists, with a nationwide development framework.