Mercury

Mercury, electricity, gas, broadband and mobile retailer in New Zealand

Mercury is a New Zealand power company that retails electricity, gas, broadband and mobile services to homes and businesses. The company presents itself as a provider of integrated services and allows customers to bundle multiple supplies together. Its activities also extend to generation: it states that its generation assets produce electricity from 100% renewable sources, specifically hydro, geothermal and wind.

The company operates in the retail market under two brands: Mercury and GLOBUG. It is also listed on the New Zealand Stock Exchange and the Australian Stock Exchange with foreign exempt listed status, under the ticker symbol ‘MCY’. The New Zealand Government (the Crown) holds a legislated 51% stake.

Services for homes and businesses

Mercury's offering covers four main supplies, available for both residential and business use:

• Electricity: electricity supply as the company's core service.
• Gas: gas retail for customers who sign up for it.
• Broadband: internet connection.
• Mobile: mobile phone service.

The company also offers a dedicated service for customers moving house, designed to manage the continuity or transfer of their existing supplies.

Rewards programme

Mercury Rewards is the company's loyalty programme, where customers earn and redeem rewards. Among the benefits highlighted by the company are ‘Free Power Days’. The website itself notes that terms and conditions apply, as well as eligibility requirements.

Renewable generation and sustainability

The company states that its generation assets produce electricity exclusively from renewable sources: hydro, geothermal and wind. In its corporate communications, it places this activity within the framework of Aotearoa New Zealand's transition to a low-emissions future, and says it maintains a long-term sustainability approach in operating its business. The corporate website includes sections dedicated to energy storage and electric mobility (eTransport).

Support for Starship Hospital and other community initiatives

Mercury highlights 25 years of collaboration with Starship Hospital, support that the company presents as linked to its customers and illustrates with stories from former hospital patients. The company also develops sponsorships and partnerships with communities throughout Aotearoa New Zealand, and maintains a dedicated section on iwi relationships.

Customer service and account management

The company has a help centre with FAQs and guides on its various services, billing and payments, as well as on using My Account. Customers can manage their services through this account area on the website or via the Mercury mobile app. The website also provides information on outages and faults and on consumer care and support.

Corporate information

Mercury publishes investor information, news, job vacancies and details about its board of directors and executive team. The company presents itself as an employer and directs users to its careers portal to view current opportunities.