Slingshot

Slingshot, internet, power and mobile provider in New Zealand

Slingshot is a New Zealand company that has been operating since 2001 and presents itself as an alternative to give the country's families better value internet, with its own customer service team. The company is part of 2degrees and offers broadband, electricity and mobile services, as well as home phone.

Broadband and fibre services

Slingshot's catalogue includes standard broadband, fibre, wireless connection plans and the option to use your own modem. The company offers a wireless connection that uses the 4G mobile network to get you online without waiting for installations or technicians, and a fibre offering aimed at those who need more capacity for streaming or gaming. At the time of scanning, the website showed a wireless plan from $60.00 per month and a broadband plan from $101.00 per month, with terms and conditions and a minimum six-month term.

Electricity and mobile

The company also sells electricity under the Slingshot Power brand and mobile services backed by the 2degrees network. The mobile offering includes discounted plans for each active line when taken with broadband. For home phone, Slingshot offers Homeline, calling packs, Easy Phone and toll rates.

Customer service and support channels

Slingshot maintains a help centre with support articles, a tool to scan your Wi-Fi network and a network status section for connection issues. Support is provided in English, Māori and New Zealand Sign Language (NZSL), with representatives trained in NZSL. The company also has a mobile app to check your account balance, troubleshoot your Wi-Fi in real time, split your bill and video chat with the support team.

Contract and terms

The company offers the so-called No Dramas Contract, which according to its presentation gives customers greater flexibility and peace of mind, allowing them to reconsider their commitment if the service does not meet the expected standard. The website indicated that terms and conditions apply, with a minimum six-month term and an early cancellation fee.

Awards

Slingshot displays several awards won between 2018 and 2021, including the Broadband Compare People's Choice Award in 2018, the Best Value Broadband Provider award in 2020, the NZ Service Provider of the Year 2020, the Best Bundled Plan 2020 award, the Customer Service in NZ Gold Award 2020, the Customer Service Supreme Gold Awards 2019, the Customer Support Services Award 2019 and the People's Choice Award 2021, as well as a silver award in customer service 2021 for contact centres with more than 50 seats.

Presence and contact

The company is headquartered in New Zealand and its support team works from the country. Slingshot operates multiple contact channels, including phone numbers for domestic and international customers, sales and collections, as well as a mailing address in Auckland.

PO Box 108-109 Symonds Street Auckland, 1010 New Zealand