Orcon

Orcon, internet, power and mobile provider in New Zealand

Orcon presents itself as a provider of internet, electricity and mobile phone services in New Zealand. Its offering ranges from high-speed broadband connections to power and mobile plans, with the stated aim of simplifying its customers' lives. The company is part of the 2degrees group, following the merger announced under the slogan "Orcon joins forces with 2degrees", which keeps the same broadband and service under a new name.

Services and customer service channels

The company structures its customer service into several specialised teams: accounts, sales, technical support and collections. Each has different hours and specific phone contact channels. It also offers an online help centre, network status and access to digital services such as My Orcon, webmail and mobile management.

Phone contact by department

• Technical Support: 0800 13 14 15
• International: +64 22 0464 496
• Business: 0800 70 10 50
• Collections: 0800 13 30 30
• Moving House: 0800 89 34 96
• Sales: 0800 56 46 87

Customer service hours

The accounts team is available Monday to Friday from 9am to 7pm and weekends from 10am to 5pm. The sales team is available Monday to Friday from 8am to 8pm, Saturdays from 8am to 8pm and Sundays and public holidays from 10am to 8pm. The technical team keeps the same hours as sales: Monday to Friday from 8am to 8pm, Saturdays from 8am to 8pm and Sundays and public holidays from 10am to 8pm. The collections team, meanwhile, works Monday to Friday from 8:30am to 5pm, excluding public holidays.

Presence and communication

The company has a postal address in Auckland and offers an email address for media enquiries. When this profile was written, the site indicated that wait times could be longer than usual due to the impact of the Omicron variant on its team, and recommended email as the best way to get in touch.

Location and contact

Orcon P.O. Box 302362 North Harbour Auckland