Yes Rentals

Yes Rentals, car rental in New Zealand

Yes Rentals is a vehicle rental company operating in New Zealand with five service points: offices at Auckland, Christchurch and Queenstown airports, and branches in downtown Auckland and Christchurch. On its website, the company presents rates from 15 New Zealand dollars per day and a fleet geared to different types of trip, from city travel to road trips around the country.

Bookings can be made online and include the option to pick up the vehicle at one location and return it to the same one. The site also offers online check-in, shuttle requests and support by email and live chat.

Available fleet

The vehicle catalogue is organised by category and details reference models or similar, with data on seats, transmission type, luggage capacity, engine size and average homologated fuel consumption. All listed vehicles are automatic and run on petrol or diesel.

• Hatchback: Toyota Yaris (2013-2015), Toyota Vitz (2013-2018), Toyota Aqua Hybrid (2012-2018), Toyota Corolla Hatchback (2012-2015 and 2019-2022) and Mazda Demio 2019.
• Sedan: Toyota Corolla Sedan (2015-2022) and Toyota Camry Sedan (2013-2016).
• SUV: Toyota RAV4 2WD/AWD (2013-2018) and Toyota Highlander AWD (2015-2018), the latter with seven seats.
• MPV: seven-seat Toyota Alphard (2008-2014 and 2016-2018) and six-seat Mercedes-Benz Valente (2018).
• Minibus: 10-seat Toyota Hiace (2022-2025) and 12-seat Toyota Hiace (2014-2018).

Hybrid and smaller-engine models are highlighted for their fuel efficiency, with average consumption for the Toyota Aqua Hybrid advertised at 3.9 litres per 100 kilometres.

Services and rental conditions

The company includes 24-hour roadside assistance, free cancellation and unlimited kilometres. Booking requires a deposit of 10% of the total amount, and the remainder can be paid when picking up the vehicle at the counter. That deposit is refundable if the customer cancels before the scheduled pick-up date and time.

Unless the customer takes out Zero Risk insurance, a bond of 250 New Zealand dollars is held on the credit card, automatically released between three and five business days after the vehicle is returned. In cases of debit cards or card issues, release may require manual processing requested by email with the booking number.

When picking up the vehicle, a Visa or MasterCard credit card in the name of the primary driver must be presented. Booking modifications can be requested up to 24 hours before pick-up, by email or phone, and are subject to availability and possible rate adjustments.

Accident protocol

The website details the procedure in the event of an accident with a third party: secure the area, alert the emergency services if there are injuries or significant damage, exchange details with the other party, gather photographic evidence and report the incident to the Yes Rentals accident team. For the insurance claim, photographs of the third party's number plate and driving licence, images of the damage to both vehicles and the other party's contact and insurer details are requested.

Environmental and safety commitments

The company states that it works with organisations dedicated to protecting New Zealand's environment and communities, and shares recommendations for travelling responsibly: respect nature, leave no waste, reduce environmental impact, drive carefully and support local communities. It also publishes guides on vehicle pick-up and return and on safe driving on the country's roads.

Customer rating

The site shows an average rating of 4.7 out of 5 based on 4,518 reviews. The comments collected highlight the speed of the booking process, the shuttle to and from the airport, the friendliness of the staff and the value for money of the vehicles.

Branches and locations

Auckland Downtown branch: 44 The Strand, Parnell, Auckland, 1010

Auckland Airport branch: 120 Greenwood Road, ManGere, Auckland, 2022

Christchurch Airport branch: 152/154 Orchard Road, Harewook, Christchurch, 8053

Queenstown Airport branch: 43 Brookes Road, Frankton, Queenstown, 9371

Christchurch Downtown branch: 372 Moorhouse Avenue, Sydenham, Christchurch 8011