GO Rentals

GO Rentals, car rental in New Zealand

GO Rentals is a New Zealand vehicle rental company that has been operating for more than 25 years. It presents itself as one of the country's largest independent car rental companies and has ten branches distributed across the North Island and the South Island.

Fleet and vehicle types

The GO Rentals fleet covers different categories to suit different types of trip. Among the models the company mentions are the Tesla Model Y, the Toyota C-HR, the Ford Everest Titanium and the Mitsubishi Pajero Sport. The range is organised into small cars, large cars and SUVs, electric vehicles, hybrids, 4x4s and vans or people carriers. The company also sells rental accessories.

Rental services

The company offers car rental with unlimited kilometres, basic insurance included subject to an excess, and 24-hour roadside assistance through the AA. It also offers long-term rental, one-way rental between its different branches, inter-island rental and weekend rental. After-hours pick-up and the option to return the vehicle to a different branch are available, with minimum rental periods and possible relocation fees depending on the route.

Branches in New Zealand

GO Rentals spreads its ten branches across the country's main destinations. On the North Island it operates in Auckland City, Auckland Airport, Waiheke Island and Wellington Airport. On the South Island it is present at Nelson Airport, Greymouth Station, Christchurch Airport, Queenstown Airport, Dunedin Airport and Invercargill Airport.

Sustainability and commitment to the environment

The company has incorporated sustainability criteria into its operations. It has a fleet of zero-emission electric vehicles and hybrid vehicles, and has achieved Toitū certification. It also works with CarbonClick so that customers can offset the emissions of their trips, and it reinvests carbon credits in offsetting projects in New Zealand and overseas. GO Rentals also integrates the Tiaki Promise, a commitment to caring for people and place in Aotearoa New Zealand.

Awards and ratings

The company was awarded the Visitor Experience award at the 2018 New Zealand Tourism Awards. In 2023 it received the Canstar Blue award for Most Satisfied Customers in the car rental category, a distinction it also won in 2018, 2020 and 2022. At the time of the analysis, its website showed an average rating of 4.7 out of 5 based on 13,317 reviews from Google, Facebook and Trustpilot.

Deals and promotions

The company's catalogue includes discounts available at the time of the query, such as 15% off for AA members, 10% off stays at Sudima Hotels and 10% off RealNZ experiences. It also has a section for relocation deals and agreements with commercial partners.

Mobile app and customer service

GO Rentals provides customers with a mobile app to manage the booking and vehicle pick-up, with the aim of speeding up the process. The company offers phone and online support, and its team provides practical information about routes and travel in New Zealand.