Flight Centre New Zealand

Flight Centre New Zealand, a travel agency with a presence in stores and digital channels

Flight Centre New Zealand is the brand of the travel agency Flight Centre that operates in New Zealand, part of the Flight Centre Travel Group (FCTG). The company presents itself as a comprehensive travel services provider: flights, holiday packages, accommodation, cruises, tours, car hire, insurance, gift cards, holiday finance, travel eSIM and corporate travel. Service is offered in physical stores, online, by phone, via chat and through a mobile app.

Services and products offered

The agency's catalogue covers flights, stays, holiday packages, cruises, tours and vehicle hire. It also offers travel insurance, gift cards, holiday finance, a product called Captain's Pack and travel eSIM. It also manages business and corporate travel. The website features sections for flight deals, featured holiday deals and personalised recommendations.

Structure and international presence

Flight Centre operates more than 450 stores and has more than 3,500 Travel Experts in Australia, New Zealand, South Africa, Canada and the United Kingdom, as well as staff working remotely. The group serves customers through more than 2,000 leisure, corporate and wholesale businesses in 11 countries. The company describes itself as the flagship brand of Flight Centre Travel Group, a global group of Australian origin.

History

The group's history dates back to 1973, when founder Graham Turner and Geoff Lomas bought a double-decker bus for their first tour through Spain, Portugal and Morocco. In 1975 Top Deck was born in London and the following year in Brisbane. Flight Centre opened its first stores in Sydney, Melbourne and Brisbane in 1982; in London in 1984; in New Zealand in 1987; in Johannesburg in 1994; in Vancouver in 1995, the year the company listed on the ASX. In 1996 the first Flight Centre Airfare and Holiday Expo was held at the Brisbane Convention Centre, with more than 8,000 attendees. In the 2010s the company became known as Flight Centre Travel Group. The company states that it has accumulated more than 33,000 collective years of travel experience.

Awards

The company lists various awards and distinctions, including New Zealand's Leading Travel Agency 2025, Oceania's Leading Travel Agency 2025, Australia's Leading Travel Agency 2025, Canada's Leading Travel Agency 2025, Canada's Leading Online Travel Agency 2025, UK's Favourite Tour Operator 2024, Australia's Most Trusted Travel Agency Award 2024, Most Outstanding Travel Agency Group at the NTIA awards 2023 and 2022, and Feefo's Platinum Trusted Service Award 2023. It also mentions recognition as one of Australia's most trusted travel agencies according to Roy Morgan's 2024 report.

Operational data and commitments

According to published information, the group's websites receive 55 million visits annually, 65% of experts are accredited in tours and cruises, 40% of customers are new, more than 500 experts travel each year, 50% of bookings are made online and 250 holidays are sold every hour. The company states it has planted 3 million trees and that 75% of its employees consider it a great place to work. It has the Flight Centre Foundation as its philanthropic programme and maintains a commitment to reconciliation in the countries where it operates.

Terms and conditions

The website warns that prices and taxes are expressed in New Zealand dollars (NZD), are subject to availability and may change without notice. A Travel Expert Service Fee applies to bookings made in store, by email or by phone, and an Online Booking Fee applies to flight bookings made online. Merchant fees may also apply depending on the chosen payment method.