Clean Energy

Clean Energy, supplier of green electricity and gas in the Netherlands

Clean Energy is a Dutch energy company that offers its customers a supply of 100% green electricity and gas. The company presents its proposition as an alternative in which the customer not only receives energy but also participates in financing green initiatives: according to its own approach, the electricity consumed is invested in forest projects and local initiatives, at no additional cost to the user.

Supply offer and rates

The company's catalogue is built around two main products: green electricity and gas. Clean Energy states that all the electricity it delivers to its customers is of renewable origin and that it maintains competitive rates, arguing that green energy does not have to be more expensive. The website includes a tool to calculate the monthly payment, aimed at helping interested parties estimate the cost before signing up.

The company distinguishes between private customers and large business customers. For private customers, Clean Energy handles the cancellation with the previous supplier; if that early cancellation generates a charge from the outgoing supplier, the cost is borne by the customer. For larger business supply points, the customer must manage the cancellation of their previous contract themselves.

Green projects and environmental commitment

The company maintains that its activity is not limited to selling energy and that it allocates part of its resources to local green projects, with a preference for nearby and tangible initiatives. Among the lines it mentions are forest conservation, support for local green initiatives and reducing its own carbon footprint and that of its customers. The company links the growth of its customer base with the ability to launch more projects of this type.

Customer service and online management

Clean Energy serves its customers by phone, email and digital channels. It has a private area, Mijn Clean Energy, from which users can view their personal and consumption data, submit meter readings, change the periodic payment, arrange a change of address or update their bank account number. The company also offers a call-back request form for those who prefer to be called back.

Regarding billing, the company indicates that the periodic payment is charged around the 24th or 25th of each month, with the exception of the first invoice, which may have a different date. The annual or final settlement is issued no later than six weeks after the contract end date or the close of the year. For changes of address, it requests receiving the new details two weeks in advance and the meter readings of both the previous and the new address within five working days after the move.

Company details and location

The company operates under the name Clean Energy B.V. and is headquartered at Stavangerweg 16, 9723 JC Groningen, Netherlands. Its Dutch commercial register (KvK) number is 67494846 and its VAT number is NL85 7027 827 B01.

Stavangerweg 16, 9723 JC Groningen · Phone: 085 06 45 990 · Hours: Telephone service on working days from 09:30 to 12:30 and from 13:00 to 16:00