DocOnCall

DocOnCall: online medical consultations with Irish doctors registered with the IMC

DocOnCall is an Irish telemedicine platform that connects patients with doctors registered with the Irish Medical Council (IMC) through video or phone consultations. The service operates every day of the week, from 7:00 to 23:00, and allows same-day appointments. According to the platform's own information, the average wait is under fifteen minutes and consultations start at €34.99.

How the consultation works

The process is divided into three steps. First, the patient chooses the type of consultation (video or phone) and selects an available time slot. Then they access a secure patient portal at the reserved time. Finally, they receive the electronic prescription or the corresponding certificate. Prescriptions are sent directly to the pharmacy indicated by the patient or, if preferred, can be forwarded to Lir Pharmacy for dispensing and home delivery nationwide. This forwarding costs €3, which the company describes as an administrative fee and not a delivery charge. Collection from the pharmacy chosen by the patient remains the default and free option. Some medicines, such as controlled or refrigerated ones, cannot be sent this way.

Services and reasons for consultation

DocOnCall's catalogue covers a wide variety of medical needs, with 30-minute video or phone consultations. Featured services include:

• Urgent, child care and general health consultations on the same day.
• Sick leave and absence certificates for work or university, as well as fit-to-work certificates after an illness.
• Electronic prescriptions and prescription reviews.
• Specialist referrals and referral letters.
• Dermatology and skin care consultations, acne, eczema, rosacea, cold sores, fungal nail infections and athlete's foot, among other skin conditions.
• Mental health, performance anxiety and alcohol cessation consultations.
• Weight loss, menopause and hormone replacement therapy (HRT), diabetes, hypertension and sexual health consultations (erectile dysfunction, premature ejaculation, sexually transmitted infections, vaginal thrush, phimosis, balanitis, etc.).
• Respiratory health consultations: respiratory infections, sinusitis, allergic rhinitis, pharyngitis, flu and COVID-19.
• Digestive health consultations: irritable bowel syndrome (IBS), haemorrhoids, anal fissure, gout.
• Women's health consultations: delayed period, contraceptive pill, morning-after pill.
• Men's and urological health consultations: urinary tract infections and cystitis, sexually transmitted infections.
• Child health consultations: chickenpox, impetigo, fungal infections, etc.
• Travel and certificate consultations: fitness to fly, fitness for cruises, travelling with medication and medical equipment, medical certificate for youth camps and school trips, travel vaccinations.
• Oral health consultations: toothache and dental infections.
• Other consultations: migraine and headaches, general pain, temporomandibular joint disorder (TMJ), insect bites, Lyme disease, plantar warts, ringworm, paronychia, hidradenitis suppurativa, conjunctivitis, smoking cessation, medical reports for insurance, health declarations and referrals for bone densitometry (DEXA).

Consultation prices range from €34.99 to €55, depending on the type of service. The mobile app offers a 20% discount with the code DOCAPP20.

Medical team and platform

The platform has doctors registered with the IMC, including Dr Mujtaba Javed, who appears in the booking system. DocOnCall operates with a secure patient portal and complies with the General Data Protection Regulation (GDPR). The website is available in several languages: English, Irish, Polish, Ukrainian and Romanian.

Patient resources

In addition to consultations, DocOnCall offers a range of free tools and content: a library of evidence-based health guides written by Irish doctors, a body mass index (BMI) calculator adapted for Irish adults and a sick pay and illness benefit calculator. The platform also publishes information about the conditions it treats and a detailed guide on how the service works.

Emergency notice

The company reminds users that this service is not designed for medical emergencies. In case of an emergency, the patient should call 112 or 999.

Location and contact

Phone: +353 83 108 5912 · Email: support@doconcall.ie · Hours: Every day: 07:00–23:00