Action24

Action24, monitored electronic security for homes and businesses in Ireland

Action24 is an Irish electronic security company operating throughout Ireland since 1981. Its activity covers the installation, maintenance and monitoring of alarm and video surveillance systems, for both homes and commercial clients. The company presents itself as 100% Irish owned and managed and has 75 employees across different operational divisions.

Smart home alarms

The residential catalogue revolves around 24/7 monitored alarm systems with a touchscreen control panel, mobile app, external bell box with light and wireless contact and motion sensors. The app allows you to arm the system in Stay mode, for when someone is at home, or in Away mode, for absences, as well as remotely managing cameras and smart plugs and receiving instant notifications. The company states that all its systems include the app as standard and that the operators at the alarm receiving centre respond immediately when an alarm is activated.

Plans and custom configuration

The website shows three main plans. The Core Plan starts at €49 and includes a touchscreen panel, app, external bell box, wireless sensors and security stickers. The Core Plus Plan, from €148, adds an indoor HD wifi camera with two-way audio. The Alfresco Plan, from €498, incorporates a hard-wired 4 MP varifocal outdoor camera. All plans carry a monthly monitoring fee. The company also allows you to configure a bespoke system: the user selects the components online and Action24 verifies the details, agrees the installation date and sends the documentation. The basic package consists of a touchscreen panel, app, bell box, four contact sensors, two motion sensors and two security stickers; from there, HD cameras, smoke detectors, panic devices, key fobs or smart plugs can be added.

Video surveillance, fire and business

In addition to residential alarms, Action24 sells security camera systems and fire protection. For businesses it offers security systems, 24/7 monitoring, intruder alarms, access control, CCTV and fire alarms, with a free initial consultation. The company states it works with companies such as Paddy Power, Vodafone, Dublin Zoo, Mercury Engineering, Clancy Construction, Lifestyle Sports and BoylesSports, among others.

Certified monitoring and standards

Action24's alarm receiving centre provides alarm and CCTV monitoring services for domestic and commercial customers throughout Ireland. According to the company, in June 2016 it obtained EN-50518 certification, being the first Irish monitoring centre to do so. The company states it is licensed by the PSA and certified by SSAIB and Qualsec, and presents itself as a leading member of the Irish Security Industry Association (ISIA).

Structure and customer care

Action24 operates from a head office in Dublin and an office for Northern Ireland in Newry. The company describes a customer care process that ranges from the preparation of detailed quotations by the sales team to wireless installation without cables or building work by its engineers, including testing and demonstrations at the end of the job. A monitoring team is available 24 hours a day, 365 days a year, and a customer service team handles incidents and queries.

Headquarters and locations

Location 1: Unit C1, Three Rock Road, Sandyford Business Park, Dublin 18. D18 N9P6

Location 2: Unit 15A, Warrenpoint Enterprise Centre, 11 Newry Rd, Warrenpoint, Newry BT34 3LA