Flipdish

An order placed by phone, one sent through an app, and one paid for at the register belong to the same operation, even when they are managed on different screens. Flipdish, with an office in Dublin, aims to bring these channels together in a management platform for restaurants and takeout businesses. Its offering combines direct-sales tools, point-of-sale hardware, and AI automation, with functions that extend from the counter to the kitchen and delivery operations.

For customer-facing sales, the company develops restaurant-branded websites and apps that accept orders directly. These channels are supported by loyalty programs, points, and personalized offers, alongside suggestions for additional items during checkout. Its delivery network integrates providers such as Uber Direct and Stuart: the system can dispatch and track orders through delivery partners while retaining the business’s identity throughout the process. The commercial offering centers on giving restaurants more control over their sales channels.

Inside the restaurant, Flipdish offers a point-of-sale system that brings together orders, payments, menus, inventory, staff schedules, and delivery dispatch. Its catalog includes handheld terminals and self-service kiosks. Kitchen screens receive instructions from different ordering channels, including quantities, modifications, and preparation notes. Another function centralizes orders from delivery marketplaces and synchronizes menus, prices, and availability, reducing the need to transfer information manually between separate devices.

AI has a specific role in this setup. Flipdish presents an agent that answers calls and processes orders, tools for forecasting demand and planning inventory and staffing, and analysis of individual menu items’ performance. Its marketing tools include paid-search campaigns, text messages, and social media posts. These are features the company offers within its products; the platform is easier to understand through these specific tasks than through a general promise of higher profits.

Getting the system up and running is also part of the service. Flipdish describes a team that configures features, integrates existing processes, and trains staff, followed by ongoing assistance from a customer success manager and performance reviews. Its contact page separates sales from technical support. Support is available through the app or portal and follows its own support schedule for business clients. That distinction helps explain the company: it is a hospitality technology provider offering implementation and continuing assistance, rather than an ordering support service directly serving each restaurant’s customers.