WhatClinic

WhatClinic: international search engine for medical and beauty clinics

WhatClinic is an online platform that allows patients to find, compare and book clinics for medical, dental, cosmetic and wellness treatments. The service operates under the company Global Medical Treatment Ltd, with its international headquarters in Dublin (Ireland), and presents itself as a tool for choosing a centre with information on prices, availability and independent reviews.

Origin and history

The company was founded in 2006 by Caelen King, initially under the name Revahealth. The idea arose from a personal experience of the founder, who needed a minor medical procedure during a trip through Southeast Asia and found it difficult to find reliable information about where to go, how much it would cost and whether the centre had good references from other patients. Years later, back in Ireland, he encountered a similar situation, which led him to create the platform.

Since its creation, the company has grown to more than 60 employees, with main offices in central Dublin and staff also working in Poland and Brazil.

What the platform offers

The site brings together detailed listings of more than 120,000 clinics in over 135 countries. Among the specialties and services covered are general medicine, dentistry, cosmetic and plastic surgery, physiotherapy, fertility treatments and holistic therapies, among others. The platform allows filtering by country, city and type of treatment, and shows information on prices, availability and patient reviews.

According to the website's own data, 15.7 million people visit WhatClinic.com every year and more than 1.5 million patients use the site monthly to search for and compare clinics.

Geographic coverage and featured treatments

The platform organises its offering by destinations and specialties. Among the markets and treatments that appear on the site are:

• Plastic surgery in the United Kingdom (London, Manchester, Birmingham, Bristol), the Philippines, South Korea, Malaysia, India, Turkey, Mexico, the Dominican Republic, Dubai, Indonesia, Canada, Singapore and Australia.
• Dental implants and dentistry in the United Kingdom, Ireland, Spain, Hungary, Poland, Turkey, Mexico (Los Algodones, Tijuana, Cancún, Nogales, Nuevo Progreso, Puerto Vallarta), Malaysia, the United Arab Emirates, Singapore, Thailand, India, South Korea and Vietnam.
• Hair transplants in Turkey, India, the United Kingdom, Malaysia and other destinations in Europe and Asia.
• Bariatric surgery (gastric sleeve, gastric band, gastric bypass) in the United Kingdom, Ireland and other countries.
• Fertility treatments and IVF in India, the United Kingdom, the Czech Republic, Spain, Thailand and Turkey.
• Medical aesthetics (dermal fillers, lip augmentation, mole removal, scar removal) in the United Kingdom, Dubai, South Africa, Canada, Ireland, India, Turkey, South Korea, Singapore, Malaysia, Thailand and Australia.
• Dermatology, ophthalmology and LASIK laser eye surgery, otolaryngology, orthodontics, physiotherapy and psychotherapy in various countries.
• Beauty salons in the United Kingdom, Malaysia, Singapore, Thailand and Australia.

InDesk: booking system for clinics

The company developed InDesk, a patient booking system designed to manage in real time the enquiries received by phone, email and social media. According to the company's description, the tool responds to all requests and books patients directly into the clinic, replacing the delayed management of voicemails and pending emails.

Service model and audiences

WhatClinic is aimed both at patients seeking treatment in their own country or abroad and at clinics that wish to appear in the directory. For patients, the site offers listings, price comparisons, availability and independent reviews. For clinics, it has options to publish their centre, access a user account, a set of marketing tools and a scoring and ranking system called ServiceScore.

Corporate structure

The company that operates the platform is Global Medical Treatment Ltd, which trades under the WhatClinic brand. Its international headquarters is at Unit 6E, Nutgrove Office Park, Rathfarnham (Dublin), postal code D14 A0X2. The company is registered in Ireland with number 428122.

Location and contact

Unit 6E, Nutgrove Office Park, Rathfarnham, Dublin, D14 A0X2, Ireland · Phone: +353 1 525 5101 · Email: info@whatclinic.com