123.ie

123.ie, online insurer based in Dublin

123.ie is an Irish insurer that sells its products mainly online. The company operates under the registered name 123 Money Ltd. and is regulated by the Central Bank of Ireland. Its registered office is at Intact House, Dundrum Town Centre, Sandyford Road, Dundrum, Dublin 16, and the company is registered in Ireland under number 323099.

The company presents itself as part of the Intact group, which according to its own description serves millions of people worldwide. In its communications it highlights that nine out of ten customers find it easy to do business with it and that 99% of motor claims are covered.

Insurance products

123.ie's range covers several lines of insurance, all of which can be taken out or managed online:

• Car insurance: comprehensive or third-party cover, with the option to buy online and advertised discounts of up to 20%.
• 123GO: a policy aimed at young and inexperienced drivers, with comprehensive or third-party cover.
• Home insurance: protection for the property and personal belongings, with a promotional discount of up to 40%.
• Health insurance: a selection of health plans tailored to different needs and budgets.
• Travel insurance: different levels of cover for trips.
• Van insurance: for tradespeople and those carrying their own goods in light commercial vehicles (LCVs).
• Landlord insurance: cover for landlords.
• Life insurance: a product included in its offering, although the website does not detail its features.

Policy and claims management

The company provides customers with the My123 portal, where they can carry out tasks such as changing their vehicle, updating their address, adding or removing drivers, paying arrears, renewing or viewing their policy and uploading documents. For claims, 123.ie allows motor, 123GO and home claims to be registered online, with the aim of speeding up the start of the process. It also offers the option to take out and renew policies through its website.

Discounts and loyalty programmes

Among the commercial benefits advertised by the insurer are a 10% discount for customers with existing policies — extendable to spouses, common-law partners or parents — and savings of up to 10% for taking out car insurance online. In addition, the 123 Rewards programme offers loyalty discounts to existing customers.

Sponsorships and links with sport

123.ie presents itself as an official sponsor of Athletics Ireland. As part of this sponsorship, the company offers a promotion for athletics clubs: €50 off car and home insurance, with a further €50 contribution to the club. It also sponsors the Malahide Castle and IMMA concert series, a partnership the company links to a VIP experience for its customers.

Customer service and contact channels

The insurer serves its customers by phone and email, as well as enabling self-service through its online portal. It has an Irish Remote Interpreting Service and specific channels for customer care enquiries, complaints, claims and media enquiries. The company also maintains a blog and a product-specific FAQ section.

Intact House, Sandyford Rd, Dundrum, Dublin, D16 FC92 · Opening hours: Monday, Tuesday, Wednesday and Friday: 09:00-17:30; Thursday: 09:00-17:00; Saturday: 09:00-12:00