Hidden Hearing

Hidden Hearing, hearing health with a national network in Ireland

Hidden Hearing is a chain of hearing centres operating in Ireland with over 85 clinics, from major cities to smaller rural towns. The company has 35 years of activity and presents itself as a leading provider of hearing aids and hearing care in the country, with an average of over 60,000 free hearing tests conducted each year.

Its service model combines diagnosis, hearing aid fitting, and follow-up support that the firm describes as free and at no additional cost to its customers.

Hearing tests and diagnosis

The core service is the free, no-obligation hearing test, carried out by audiologists at any of its clinics. According to the company, certified professionals perform comprehensive tests with same-day results. The website also offers an online hearing test as a first step.

The company structures information about hearing around hearing loss, its signs and causes, the different types and levels, tinnitus, and the impact of untreated loss, as well as guidance for those living with someone who has hearing difficulties.

Hearing aids and available brands

The catalogue is organised according to the user's lifestyle and budget. The company sells Oticon brand models, including Reveal, Zeal, Own SI, Intent, Real, Own, and Jet PX, with options ranging from custom-made invisible hearing aids to rechargeable devices with connectivity to other equipment.

• Oticon Reveal: dual artificial intelligence processing to balance voices and background sound.
• Oticon Zeal: discreet design, up to 20 hours of battery life, and on-the-go charging.
• Oticon Own SI: custom-made invisible hearing aids with BrainHearing technology and deep neural network.
• Oticon Intent: next-generation solution with fast charging and fast pairing.
• Oticon Real: focused on speech clarity and reduced listening effort, with management of wind and disruptive sounds.
• Oticon Own: personalised solution for each ear and with connectivity.
• Oticon Jet PX: advanced processing, 360-degree sound, and an approach compatible with the brain's natural processing.

The website allows you to try the latest models risk-free and offers information on types of hearing aids, prices, financing, and models for pensioners.

Ear cleaning and ongoing care

In addition to audiology, the company provides an earwax removal service. For hearing aid users, it maintains a care plan that includes free batteries, adjustments, cleanings, repairs, and consultations at no additional cost, along with maintenance, adjustment, and repair services, and remote care.

The firm also mentions the possibility of obtaining free hearing aids with PRSI, the Irish social security contribution system, and has a referral form for general practitioners.

Customer reviews

The site shows a score of 9.3 out of 10 based on 45,539 reviews, a figure that the company itself displays as a sign of trust and that corresponds to the rating collected on its website.