Excitel Broadband

Excitel Broadband: fiber and Wi-Fi home internet in India

Excitel Broadband is an internet service provider based in India that offers fiber and Wi-Fi home connections. The company presents itself as an operator focused on online entertainment and claims to be connected to over one million homes, with growth it describes as rapid. Its proposition centers on unlimited data plans and fast installation.

Coverage and cities where it operates

The site allows you to select your city to check plans and coverage. Among the locations listed are Delhi NCR, Bangalore, Hyderabad, Jaipur, Patna, Kanpur, Lucknow, Varanasi, Gorakhpur, Meerut, Prayagraj, Agra, Mumbai, Visakhapatnam, Vijayawada, Guntur, Mangalore, Jhansi, Jodhpur, Karnal, Panipat, Rohtak, Sonipat, Hisar, Nizamabad, Nalgonda, Khammam, Medak, Adilabad, Bhimavaram, East Godavari, Kakinada, Nellore, Srinagar, Bahadurgarh, Baghpat, Hapur, Murad Nagar, Jewar, Faridabad, Ghaziabad, Gurgaon, Amroha, Auraiya, Banda, Deoria, Etawah, Farrukhabad, Fatehabad, Fatehpur, Hamirpur, Jalaun, Kannauj, Konch, Kushinagar-Padaurma, Lalitpur, Mahoba, Mainpuri, Orai, Sitapur, Sumerpur, Suratgarh, Unnao and Akbarpur, among others. The company also publishes city-specific broadband plan pages.

Factors the company highlights about its network

Excitel lists as attributes of its service high consistency in performance, European technology, a partner network for support and efficient customer service. The company states that its network design team works from Europe and that its operations team collaborates with the country's leading ISPs.

Peering agreements and content

The provider states that it has established peering agreements with various players to optimize access to content and services. It mentions Google Peering (YouTube and Google Play), Microsoft Peering (Windows and Xbox updates and apps), Extreme Peering (high-speed web browsing and P2P transfers), Akamai (Facebook and live cricket), Netflix and other domestic and international video services.

Complementary services and customer tools

In addition to broadband plans, the site includes sections for additional services such as Add on OTTs, Cable Cutter, an infographic and Wifigram. The company offers a mobile app to check plans, pay online, manage your account and troubleshoot, available on the App Store and Google Play. It also has a speed test and a support channel via tickets through the app.

Plans and sign-up process

Sign-up is done by selecting your city and plan on the website. Excitel offers city-specific broadband plans and fiber plans, and provides the option to request a new connection with installation support. The catalog and availability vary by location.

Corporate structure and publications

The company operates under the name Excitel Broadband Pvt. Ltd. and publishes its Annual Return (MGT-9). It maintains a blog with content about broadband in different cities, plan comparisons and user experiences.