ITC Hotels

ITC Hotels: an Indian hotel chain with over 150 properties

ITC Hotels Limited operates more than 150 hotels in over 90 destinations across India, structured under seven proprietary brands. The company presents its offering as an integration of India's tradition of hospitality with internationally benchmarked facilities and services, and uses the greeting "Namaste" as a symbol of its brand experience.

The company states that 16 of its properties hold LEED Platinum (Leadership in Energy and Environmental Design) certification, an international recognition of environmentally responsible construction and operational practices.

Brands and accommodation segments

The group structures its offering across several distinct brands differentiated by positioning and type of experience:

• ITC Hotels: the flagship luxury brand, with experiences the company describes as authentic and rooted in the culture of each destination.
• Mementos by ITC Hotels: a luxury hotel collection focused on creating memorable moments at every destination.
• EPIQ Collection by ITC Hotels: a modern expression of Indian premium hospitality, with spaces to live, work and celebrate, and a culinary offering that reinterprets regional cuisines.
• Welcomhotel: premium hotels in settings ranging from mountains and beaches to deserts and cities, designed for travellers seeking curated experiences.
• Storii: a collection of intimate boutique properties in the premium segment, located in both well-known and lesser-known destinations.
• Fortune Hotels: a first-class business and leisure hotel chain, with sub-brands Fortune Select, Fortune Park, Fortune Inn and Fortune Resort.
• WelcomHeritage: a joint venture between ITC Hotels Limited and Jodhana Heritage Resorts Pvt. Ltd., established in 1997, comprising 35 boutique properties, including palaces, forts, havelis and resorts, across 13 Indian states and more than 32 destinations.

Destinations and geographic presence

The chain is present in cities such as New Delhi, Mumbai, Chennai, Bengaluru, Goa, Hyderabad, Kolkata, Jaipur and Agra, among other destinations. The offering includes both city hotels and resorts in coastal and inland areas.

Cuisine and experiences

ITC Hotels highlights its culinary legacy as one of the pillars of the experience. The EPIQ Collection brand focuses on regional cuisines and culinary concepts with local inspiration reinterpreted with a contemporary sensibility. The website also mentions food delivery services and a "Signature Dining" section.

Among the experiences the company promotes are weddings, meetings and events, as well as a two-night retreat focused on yoga, heritage and culture.

Loyalty programme and guest services

The group operates Club ITC, a loyalty programme the company describes as one of the most transparent and flexible in India, with more than three decades of history. The programme allows members to earn and redeem rewards, with tier-based benefits such as reward nights and room upgrades.

The website also mentions services such as restaurant reservations, meeting and wedding requests, day use of rooms (with 9-hour stays between 10:00 AM and 7:00 PM), a best rate guaranteed rate, member rates, special offers and Wi-Fi.

Current offers and promotions on the website

The website's offers catalogue includes, among others, a stay 3 nights for the price of 2 promotion, with complimentary daily breakfast at selected destinations; savings of up to 30% on stays, 20% on food, spa and salon, and double Green Points for members; and a suites and residences offer with complimentary lunch or dinner, airport pickup and 20% off spa and salon services.

Reservations and contact

The company offers a toll-free telephone number for reservations and specific email addresses for reservations and events. The head office is identified as ITC Hotels Limited.