Shiprocket

Shiprocket: a comprehensive platform for e-commerce logistics and growth

Shiprocket presents itself as a technology platform that covers end-to-end e-commerce operations. According to its own website, the company is used by over 4 lakh businesses and sellers, and claims to be "trusted by 3 Lakh+ brands." Its offering spans from domestic and international shipping to fulfillment, marketing, and financial services, with the goal of enabling sellers to scale their operations without managing multiple providers.

Domestic shipping and local logistics

Its domestic shipping service reaches over 19,000 unique pin codes in India. The company offers automated nationwide shipping with rates that, according to its catalog, start at ₹20 per 500 grams. For B2B and bulk shipping, it offers Cargo, with rates starting at ₹6 per kilogram. Additionally, Quick provides fast local deliveries at low cost. The platform integrates over 42 courier partners, allowing sellers to choose from multiple transportation options.

Fulfillment and warehousing solutions

Shiprocket offers warehousing, packaging, and shipping services through its Fulfillment area. It also has Delivery Boost, Dark Stores, Delight Tracking, Instant COD, Instant Pick Up, Shiprocket Prime, Omuni, and Packaging Co-Pilot, as well as a returns management platform. These services are designed for sellers to outsource logistics and focus on sales.

Cross-border commerce

For international expansion, the company groups its services under the brands ShipX, CargoX, OceanX, and LaunchX. ShipX ships to over 220 countries and territories. CargoX handles cross-border B2B and bulk shipping. OceanX manages FCL and LCL ocean freight. LaunchX provides support for international trade enablement. Connect allows users to send personal packages worldwide.

AI-powered marketing and growth tools

The site highlights several AI-driven products. fastrr is an AI-native pre-order suite, presented as the first of its kind in India. Promise offers estimated delivery date (EDD) and trust badges for e-commerce. Identify is a WhatsApp-centric marketing solution. Checkout is a one-click payment solution that, according to the company, reduces checkout time to under 40 seconds and lowers cart abandonment. Trends provides consumer behavior analytics and market data. Sense is an advanced API that refines field operations, reduces Return to Origin (RTO) rates, and improves delivery accuracy with verified addresses and checkout autofill. Voice AI enables incorporating voice into any creation. ONDC enhances digital visibility through the ONDC network.

Financial services

Capital offers financial services for business growth. Credit Score allows checking credit score for free. These services aim to support sellers' ambitions beyond logistics.

Integrations and developer tools

The platform integrates with over 250 ecosystem partners, including messaging and sales channel integrations. For developers, it offers SDKs, plugins, and server integration options, API documentation, webhooks for real-time alerts, and GenAI tools. Supported languages and frameworks include Node.js, PHP, React, Laravel, and Angular. The company also provides shipping rate and volumetric weight calculators, as well as a knowledge base and educational resources.

Target audience

Shiprocket states that its platform is aimed at SMEs, online retailers, D2C brands, merchants and dropshippers, social sellers operating on Instagram, WhatsApp, or Facebook, physical stores, and large online and offline businesses with multiple sales channels. For each profile, the company lists recommended products and estimated benefits, such as shipping cost reductions of up to 10-12% or supply chain reductions of up to 10-15%.

Presence and capabilities

The company reports over 4 lakh businesses or sellers, 19,000 unique pin codes in India, 220 countries and territories, 42 courier partners, 250 ecosystem partners, and over 5 lakh daily transactions enabled. These figures come from the company's own presentation on its website.