Sterlingz Department

Sterlingz Department, online fashion designed in Germany

Sterlingz Department is a clothing store that operates exclusively online. Its catalogue is presented under the motto "Designed in Germany, worn worldwide" and is sold through limited releases, such as the so-called Restock Drop, which includes flared denim garments and a windbreaker jacket. The brand uses an early access system and password-protected sales for certain releases.

Garments and releases

Among the items the store shows on its website are flared-cut jeans and a windbreaker jacket. The company organises its new arrivals around releases or restocks, and for some products it sets specific shipping dates, as in the case of the windbreaker, whose shipping began in early August according to the information published.

Shipping and coverage

Orders are dispatched from Germany, usually via DHL or UPS. The company states indicative delivery times of 1 to 3 working days for Germany, 2 to 5 working days for Europe and 4 to 10 working days for the rest of the world. Shipping is available worldwide and orders are usually prepared within 1 to 2 working days. In the case of reservations or special releases, times may vary and are detailed on the product page.

Returns and right of withdrawal

The store accepts returns within 14 days of delivery, provided the item retains its original tags and packaging and has not been used, washed or altered. The customer must bear the return shipping costs. To start the process, the company asks customers to fill in a return form and include it in the parcel with all original elements. Refunds are made to the original payment method within a few business days after receipt and verification of the item.

The website also details the right of withdrawal for consumers in accordance with German law, with a period of 14 days from receipt of the goods. Excluded from this right are, among others, personalised items, perishables, periodicals, warehouse clearance products, reservations or pre-orders and gift cards.

Customer service

The company offers email support for enquiries related to orders, shipping and returns. Among the cases it covers are modifying an order before shipping, missing purchase confirmation, receiving the wrong item and cases where the parcel is shown as delivered but has not been received. For each situation, the store requests details such as the order number, photographs of the items or confirmation of contact with the carrier.

Location and contact

Büdericherstraße 26, 41460 Neuss, Germany · Email: support@sterlingz.de