yoummday

yoummday: customer experience solutions with human agents and artificial intelligence

yoummday is a company founded in 2016 in Munich (Germany) that offers customer experience (CX) and business process outsourcing (BPO) solutions. Its approach combines a global workforce of human agents with artificial intelligence tools, so that clients can choose between automated support, human agents, or a combination of both depending on the needs of each interaction.

Technology and automation

The company offers a comprehensive software suite to manage the entire customer experience cycle. It includes artificial agents for routine tasks, intelligent shift planning, automated language assessments, and quality control tools. According to the company, artificial agents handle repetitive tasks quickly and accurately, while human agents step in when the interaction requires empathy, expertise, or more complex handling.

Outsourcing and talent model

yoummday offers a full-service outsourcing solution in which its operations team designs the project setup and recruits the agents. The company states that its flexible talent model attracts CX professionals who work remotely, choose their projects, and earn more than twice as much as in traditional call centers. For BPOs, the company presents itself as a digital infrastructure that provides access to its global talent pool and technology, with the aim of bringing flexibility and agility without replacing existing operations.

Industries and markets

The company serves clients in industries such as telecommunications, energy and utilities, travel, mobility and hospitality, and retail and eCommerce. Its main markets are the DACH region (Germany, Austria, and Switzerland), the United Kingdom, and, more broadly, the international arena. The company reports more than 100 clients, from digital businesses to Fortune 500 companies, and more than 50 million customer interactions managed annually.

Results cited in case studies

The site includes several cases with specific metrics. In a sales project for a startup, a single team member managed the entire project, with a 90% appointment-setting conversion rate and five agents recruited in one day. In another AI-assisted support case, the company states that data processing is carried out in-house in Germany in compliance with GDPR, with a 20% increase in the conversion rate of agents using AI Assist and a 43% increase in customer NPS within three months. It also mentions managing demand peaks with 90 agents in 17 languages onboarded in five days and 50% budget savings, as well as launching outsourced support in 72 hours with a 55% improvement in cost efficiency.

Structure and presence

yoummday has more than 300 employees distributed across Europe and North America. The company has offices in Germany (Munich, Berlin, and Halle), the Czech Republic (Prague), Bulgaria (Sofia), and the United States (Miami).