Genki

Genki: international health insurance for those who live life on the move

Genki is an international health insurance company aimed at expats, long-term travelers, and digital nomads. Its proposition focuses on offering medical coverage in any country in the world, with the possibility of freely choosing a doctor or hospital, whether public or private, and with a flexible monthly subscription that can be taken out even when already abroad.

Medical coverage without borders

The insurance covers treatment at any licensed doctor or hospital worldwide. The company states that, in the event of hospitalization, it pays the hospital directly, while for consultations, tests, or outpatient treatments the insured pays first and requests reimbursement through its website. According to the company's data, 80% of reimbursements are paid within two business days.

Sports and adventure included

Coverage extends to most sports and activities, at no extra cost, from hiking in Patagonia to surfing in Siargao. This approach seeks to respond to an active, travel-oriented lifestyle.

Profile of the insured and international dimension

Genki serves more than 75,000 people in over 195 countries. The company describes itself as a start-up, but backs its policies with some of the oldest and most trusted health insurance companies in the world. Its team, made up of nomads and remote workers, operates from various locations, although the company is registered and licensed in Germany.

Origin and evolution

Genki's story began in 2018, when one of its co-founders, Marc, embarked on his journey as a digital nomad and saw the difficulties faced by those who travel or reside outside their country in managing their health. That experience gave rise to the project.

Customer service and support

The company offers 24/7 support via chat and WhatsApp, and also by email. The testimonials collected on Trustpilot highlight the speed in processing reimbursements and the ease of filing claims, although some users mention an initial excess of 50 euros on medical expenses.

Guide for travelers and additional resources

Genki publishes a guide with practical information for those moving abroad, covering how local healthcare systems work, visa requirements, how to find English-speaking doctors, and tips for destinations around the world.

Location and contact

Siegburger Str. 231, 50679 Cologne, Germany