Alloccaz

Alloccaz, online distribution of refurbished high-tech products

Alloccaz is the online distribution brand for reconditioned appliances of RECOMMERCE GROUP, a company that presents itself as a pioneer of the circular economy in Europe. The group has been operating since 2009 in the trade-in, refurbishment and resale of technology products, and sells its catalogue through Alloccaz on various online shopping platforms.

Products and warranties

Alloccaz's catalogue consists of refurbished high-tech products. According to the company, all items include a 24-month legal warranty and a 1-year commercial warranty. The devices are sold unlocked for any operator.

Refurbishment process and checks

Each device undergoes a refurbishment process that the company describes as certified in accordance with ISO 9001, 14001 and 27001 standards, and verified by DEKRA for its RECQ 'Reconditioning Quality' label. The process includes the following stages:

• Collection: products are bought at fair prices from individuals and businesses through buyback programmes in France and Europe.
• Data cleaning.
• Functionality testing.
• Repair.
• Cosmetic grading.

The company states that the products are 100% functional and undergo more than 60 control points. In addition, battery life is checked with a minimum of 85% and data deletion is carried out securely with ADISA certification.

Labels and certifications

Alloccaz mentions its RECQ 'Reconditioning Quality' label, verified by DEKRA, and ADISA certification for secure data erasure. The refurbishment process is aligned with ISO 9001, 14001 and 27001 standards.

Customer support

Customer support is handled through the user account on the platform where the order was placed. The company states that it responds within 24 hours.