Flight Centre Canada

Flight Centre Canada: travel agency with multi-channel service

Flight Centre Canada is the leisure travel brand of Flight Centre Travel Group (Canada) Inc. in the country. The company presents itself as a comprehensive service for organising trips and stays: flights, vacations, sun packages, cruises, tours, car rentals, insurance, gift cards, travel eSIM and booking management. It serves individual travellers as well as groups and corporate clients.

The company has operated in Canada since 1995, when it opened its first store in Vancouver. It is part of Flight Centre Travel Group, an Australian group founded in 1973 and present in Australia, New Zealand, South Africa, Canada and the United Kingdom. According to data published by the company itself, it has more than 450 stores, more than 3,500 travel experts and a global website; some of its team works remotely.

Travel services and products

Flight Centre Canada's catalogue covers several travel categories:

• Flights, with featured deals and prices in Canadian dollars.
• Vacation packages and sun packages, with flight included in the case of all-inclusive vacations.
• Cruises and tours.
• Car rentals.
• Travel insurance, gift cards and travel eSIM.
• Booking management and after-sales service.
• Services for groups and corporate or business travel.

The company also publishes a travel blog and informational materials to inspire and plan trips.

Destinations and focus of the offer

The website organises part of its offer by regions and destinations: UK & Europe, Southeast Asia, Canada, Mexico & Caribbean, USA, Australia and New Zealand. Examples of flights it promotes include Hawaii, Las Vegas and Mexico. The company defines itself as a travel service with in-person, online, phone, chat and mobile app support.

Track record and international dimension

Flight Centre Canada is part of a group that began in 1973 with the purchase of a double-decker bus by its founder, Graham Turner, and a partner. The Flight Centre brand opened its first store in Sydney in 1982 and later expanded to Melbourne and Brisbane (1982), London (1984), New Zealand (1987), South Africa (1994), Canada (1995) and the United States. In the 2010s the group became known as Flight Centre Travel Group.

The company states that the group serves more than 2,000 leisure, corporate and wholesale businesses in 11 countries. Data it publishes about its activity include 55 million annual visits to its websites, 65% of experts accredited in tours and cruises, 40% new customers, more than 500 experts who travel each year, 3 million trees planted, 75% of employees who consider the company a good place to work, more than 400 stores worldwide, 50% of bookings made online and 250 vacations sold every hour.

Awards cited by the company

Flight Centre Canada lists awards and distinctions received by the brand and the group, including Canada's Leading Travel Agency 2025, Canada's Leading Online Travel Agency 2025, Canada's Leading Travel Agency 2024, Canada's Leading Online Travel Agency 2024 and Canada's Leading Online Travel Agency 2023. It also mentions Australia's Leading Travel Agency 2025, New Zealand's Leading Travel Agency 2025, Oceania's Leading Travel Agency 2025, UK's Favourite Tour Operator 2024, Australia's Most Trusted Travel Agency Award 2024, Most Outstanding Travel Agency Group at the NTIA awards 2023 and 2022, Feefo's Platinum Trusted Service Award 2023, Deloitte's best company work for platinum seal award for South Africa, Highly commended Travel Agency Group at the New Zealand Headfit awards 2022, England's Leading Travel Agency 2022, South Africa's leading travel agency 2022, Africa's leading travel agency 2022 and Scotland's Leading Travel Agency 2022.

Commercial terms and registration

The company warns that a Travel Expert service fee applies to bookings made in store, over the phone or via email, charged in addition to the advertised price. Prices are in Canadian dollars and include taxes and fees, except for taxes and charges payable at destination, such as car rental charges, one-way rental drop fees, resort fees and airline baggage fees. Package, cruise, tour, rail and hotel prices are per person, based on double occupancy for the total length of stay, unless otherwise stated. All-inclusive vacations include airfare on a per person basis. Prices are for select departure dates and are subject to availability, errors and omissions, and may change.

The registration listed on the website includes CPBC#2790, TICO#4671384 and OPC#702971.