UniUni

UniUni, last-mile logistics for e-commerce

UniUni is a logistics operator focused on last-mile delivery designed specifically for e-commerce. Its offering combines unified solutions with a consistent delivery experience, supported by proprietary technology and a delivery network covering North America. The company presents itself as a provider of reliable shipping, with transparent pricing and no surprise surcharges for merchants shipping more than 100 packages per day.

Core Services

The company structures its offering into three lines:

• Core Services: last-mile shipping for e-commerce merchants moving more than 100 packages per day, with tracking and photo proof of delivery.
• Cross Border: seamless end-to-end logistics between the United States and Canada, from pickup on U.S. soil to delivery at Canadian doorsteps, with no handoffs or third parties.
• Small Business: a shipping solution designed for Canadian e-commerce sellers, with U.S. expansion plans announced by the company.

Delivery Network and Coverage

UniUni operates more than 100 warehouses and sorting centers across North America, and reports a major U.S. expansion currently underway. According to data published by the company itself, its coverage reaches 65% of U.S. territory and 80% of Canadian territory. The delivery network relies on more than 100,000 registered drivers and a process that combines automated sorting, route optimization, and delivery with photo proof of receipt, with real-time updates for the merchant and the shopper.

Operational Indicators

Among the figures the company highlights are a 4.8-star rating on Google, an A+ rating from the Better Business Bureau, a delivery closing rate above 99%, and hundreds of millions of packages delivered annually. In 2024 the company recorded 600,000 deliveries per day in North America, 50,000 registered drivers, and more than 600 employees, and was ranked fourth on the Globe and Mail's list of Canada's Top Growing Companies.

History

Founded in Vancouver in 2019 with the goal of transforming parcel delivery, UniUni began with 1,000 local deliveries per day. In 2020 it expanded to Alberta and Ontario, reaching 10,000 daily deliveries. In 2021 it added Montreal and 30 other Canadian cities, with 50,000 daily deliveries and 100 employees. In 2022 it achieved a delivery closing rate of 99.68%, earned PIP and ISO 9001 certifications, and began operating in nine Canadian provinces and its first U.S. region. In 2023 it surpassed 300 employees and 10,000 registered drivers, and in 2024 it reached 600,000 daily shipments, 50,000 drivers, and more than 600 employees.

Customer Support

The company maintains a call center open Monday to Saturday, 10 am to 9 pm EST, with separate lines for Canada and the United States depending on the customer's time zone. It also offers a help form on its support page. The site notes a recent change in customer support contact numbers.

2024 Canadian Non-Delivery Holidays

UniUni publishes its 2024 Canadian non-delivery holiday calendar, including nationwide holidays such as New Year's Day (January 1), Good Friday, Canada Day (July 1), Labour Day (first Monday of September), National Day for Truth and Reconciliation (September 30), Thanksgiving (second Monday of October), Remembrance Day (November 11), and Christmas Day (December 25), along with provincial holidays such as Islander Day (third Monday in February in PE), Family Day (third Monday in February in BC, AB, SK, ON, and NB), Heritage Day (third Monday in February in NS), Louis Riel Day (third Monday in February in MB), St. Patrick's Day (March 17 in NL), Easter Monday (in QC), St. George's Day (April 23 in NL), Victoria Day (Monday preceding May 25th, except NB, NS, PE, and NL), National Aboriginal Day (June 21 in NT), Fête Nationale St. Jean Baptiste Day (June 24 in QC), Discovery Day (June 24 in NL), Nunavut Day (July 9 in NT), Civic Holiday (first Monday in August in AB, BC, SK, ON, NB, and NU), and Boxing Day (December 26 in ON).

Location and Contact

Phone: 1-315-533-4690