Air Transat

Air Transat, Canadian leisure airline

Air Transat is an airline that sells flights between Canada and destinations in Europe, the South (Caribbean, Mexico and Central America) and the United States, as well as connections between the South and Canada and between the United States and Canada. Its offering is managed through its own website, where users can book flights, accommodation, car rentals and excursions, as well as check flight status, check in online and manage their booking.

The company operates under Air Transat A.T. Inc. and is part of the Transat A.T. group. In its corporate presentation it describes itself as a leisure airline and states that it has been named "World's Best Leisure Airline" seven times, an accolade the company itself highlights among its selling points.

Destination network

The site details routes and departures from Canada and the United States to Europe, with countries such as Belgium, Croatia, England, France, Greece, Italy, the Netherlands, Portugal, Scotland, Spain and Switzerland. In the South, destinations include the Dominican Republic, Guyana, Haiti, Jamaica, Mexico and Peru. In Canada, provinces and cities such as Alberta (Calgary), British Columbia (Vancouver), Ontario (Toronto) and Quebec (Montreal and Quebec City) are listed, as well as Florida in the United States.

The schedule includes flights between the United States and Europe, departures from the United States and from Canada, and connections between the South and Canada. Last-minute flights and budget fares for specific seasons, such as fall and winter, are also offered, along with specific routes such as Florida-Canada or Mexico-Canada.

Services and extras

In addition to the plane ticket, the website allows booking accommodation, car rentals and excursions. Flight-related services include seat selection, Club Class, Economy Class and the Option Plus option, as well as the pre-order meal service (Bistro), onboard entertainment and the duty-free boutique.

The company offers programs and services for families and children, such as the Air Transat Kids Club, information for travelling with children and the unaccompanied minors service. It also provides special services: accessibility, special needs and medical equipment, special meals, and transport of pets and assistance dogs.

Traveler information

The site gathers practical information on baggage (weight and dimensions, restricted or prohibited items, claims and food products), documentation requirements (passport and travel documents, required advance passenger information, security programs and trusted traveller programs), and trip preparation guides, including information on pregnancy. It also publishes flight status, arrivals and departures, schedules, airport information, parking and the Train + Air combination.

Customer service is handled through forms, disruption and recourse management, and includes a specific hurricane policy. The company also has a rewards program and its own mobile app.

Fleet

The fleet detailed by the airline on its website consists of Airbus aircraft: A321-200 (A321ceo), A321LR, A330-200 and A330-300.

Contact and customer service

Telephone support is available 24 hours a day, 7 days a week. For the United States, there is a toll-free number from landlines and a TTY line for people with hearing impairments; numbers are also available for Israel and other countries, with possible charges depending on the origin of the call.