Contacts For Less

Contacts For Less, online contact lens optical store in Canada

Contacts For Less is a Canadian family-owned and operated online contact lens store, operating under the domain contactsforless.ca in Canada and contactsforless.com in the United States. The company presents itself as an official distributor of Acuvue, Alcon, Bausch & Lomb and CooperVision, and locates its call centre in Surrey, British Columbia. According to its founding story, the project was launched by Paul W. Slusher and Dr. Sureen Bachra, a married couple, with the idea of donating more money to charitable causes than they earn in profit.

Lens catalogue and distributed brands

The assortment is organised by brand and by lens type. Brands include Acuvue, Air Optix, Biofinity, Biotrue, Clariti, Dailies from Alcon, MyDay, Precision 1, Proclear, Purevision, Serenity, Soflens, Total30, Ultra and Biomedics. By type, the store distinguishes coloured lenses, daily, weekly, monthly, toric, multifocal and custom-order lenses. The manufacturers it carries are Alcon, Bausch & Lomb, CooperVision and Johnson & Johnson.

Alongside lenses, the catalogue includes care products: eye drops, lens solutions and cases. The company states that it only works with major brands and does not sell imitation products from unbranded companies.

Prices, shipping and promotions

The company claims to apply lower prices than most optical stores and competitors, and backs this policy with a price match or beat promise: if the customer finds a lower price, the company undertakes to beat it. Shipping is free on all orders within Canada.

At the time of analysis, the site advertised a flash promotion of 35% off with the code FLASH35, valid until Friday midnight, applicable to products such as Dailies Total 1 in a 90-pack, Dailies AquaComfort Plus 90, Biotrue ONEday 90, Biofinity Toric, Acuvue Oasys for Astigmatism and Acuvue Oasys 1-Day with Hydraluxe 90. The catalogue showed, for example, Dailies Total 1 90 at CAD 102.69 per box compared with a reference price of 157.99, and Biotrue ONEday 90 at 62.39 compared with 95.99. These are amounts and conditions valid at the time of consultation.

Donation policy and stated commitment

The feature the company highlights as a differentiator is its commitment to donate 51% of net profits to the charity or non-profit chosen by the customer. The company links this policy to causes such as child nutrition and environmental protection, and presents it as part of its idea of belonging to the community. It also runs a contest with a $1,000 prize in contact lenses and a blog section about lenses.

Customer service and store services

The store offers a telephone customer service and an FAQ section to resolve questions about products and orders. It has published return or replacement policies, a newsletter with offers and order reminders, and a user account to manage purchases. The company defines itself as a small, family-owned company, in explicit contrast to the large corporations in the sector.

Location and contact

Phone: (866) 925-8327 · Email: contact@contactsforless.ca