ContactsExpress

ContactsExpress, an online optical store with a catalog of contact lenses and glasses

ContactsExpress is an online optical store serving the Canadian market. Its catalog combines contact lenses, prescription glasses, sunglasses, AI smart glasses, and reading glasses, along with a selection of designer brands. The company presents itself with fast shipping, price match guarantee, and hassle-free returns.

Contact lenses

The contact lens assortment is organized by wearing frequency and correction type: daily, weekly, monthly, toric, multifocal, and colored. Among the brands listed by the store are Acuvue, Alcon, Air Optix, Biofinity, Clariti, Dailies, Precision 1, Biotrue, and ULTRA. The site indicated starting prices of $1 a day for the KITS Daily line.

Glasses, sunglasses, and reading glasses

The frame offering is divided by audience (women, men, children) and by category, with sections for progressive lenses, designer glasses, safety glasses, and a selection of new arrivals. Sunglasses include polarized options and designer models. It also sells smart glasses from brands such as Ray-Ban Meta, Oakley Meta, Lucyd, Armor, and Reebok, and a line of progressive reading glasses that requires no prescription and allows seeing near and far with a single pair.

Subscription and benefits for returning customers

The Subscribe & Save program adds a 15% discount on future orders, a price match guarantee on every purchase, free shipping on subsequent orders, and a loyalty rewards system with increasing benefits as orders are repeated. The company warned that direct insurance billing is not yet available on subscription orders: in those cases, the customer must pay for the order and then submit the claim to their insurer, or disable the subscription at checkout to process the reimbursement directly.

Guides to interpret the prescription

The website publishes explanations for reading both a glasses prescription and a contact lens prescription. It details abbreviations such as OD (right eye) and OS (left eye), SPH (sphere, with a positive sign for farsightedness and negative for nearsightedness), CYL (cylinder, to correct astigmatism), AXIS (correction angle), and ADD (additional correction for bifocals, multifocals, or progressives). For contacts, it adds B.C. (base curve, in millimeters) and DIA (diameter). It also offers a guide to measure pupillary distance at home and a frame size chart based on lens width, bridge, and temple length.

Customer service and orders

The store allows checking order status, reordering a previous purchase, and managing the prescription saved in the account. Support is available via chat, phone, and email, and also accepts voice or video messages. Phone support hours are Monday to Friday, 10:00 to 18:00, Eastern Time.

Location and contact

Phone: 1-833-487-5487