Dragonfly Shipping

Dragonfly Shipping: last-mile logistics for e-commerce

Dragonfly Shipping is a last-mile logistics company that enables daily package delivery across three continents. Its technology platform generates optimized routes daily for its independent delivery partners, allowing its clients to offer consumers a fast, reliable, and predictable experience in the final stage of their online purchases. The parent company is Intelcom, founded in 1986 and headquartered in Montreal, Quebec. Intelcom | Dragonfly employs over 3,600 permanent staff and continues to open new sorting stations and expand its network internationally.

Delivery services and coverage

The company provides home delivery services for businesses, with coverage in Canada, Australia, and the Netherlands. It serves local, national, and international retailers, as well as third-party and fourth-party logistics providers (3PL and 4PL). Its offering includes shipping, returns, and package tracking services. The company operates seven days a week across Canada.

Station network and reach

Dragonfly has a global network of 135 stations, of which 110 are in Canada. This infrastructure allows it to reach 98% of Canadian addresses. Canadian stations are distributed across provinces such as Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, and Yukon. In Quebec, stations are located in cities such as Montreal, Quebec City, Laval, Gatineau, Sherbrooke, Trois-Rivières, among others.

Technology and performance

Dragonfly's technology platform optimizes the routing of each package in real time, reducing time and costs for clients and contributing to consumer loyalty. According to company data, 98% of deliveries meet service level agreements (SLAs) for punctuality. In 2025, consumers gave an average satisfaction rating of 4.5 out of 5, based on more than 5.5 million reviews.

Opportunities for delivery drivers and employment

The company invites entrepreneurs with small or planned delivery fleets to become independent contractors, lead their own team, and increase their income. It also offers employment opportunities in areas such as software development, package handling, and other positions within the company.

History

Intelcom Express was founded in 1986 and grew to become a key company in document shipping for professional services providers. In 2002, a partnership with one of the world's largest delivery companies allowed it to expand its network to more than 250 Canadian cities. In 2012, the company entered the medical sector. Over time, Intelcom transformed into the parent company of Dragonfly Shipping, which today presents itself as an innovative force in last-mile logistics.