Netcrawler

Netcrawler, independent internet provider in Ontario

Netcrawler is an independently owned and operated internet service provider based in Markham, Ontario. The company positions itself as an alternative to Canada's large telecom operators and markets its plans on the promise of stable pricing, no contracts, and direct customer service.

Symmetrical fibre plans and pricing

Netcrawler's lineup is built around fibre plans with symmetrical upload and download speeds. The featured plan on the site is the 100/100 Mbps plan, aimed at remote work, streaming, and gaming, with a promotional price of CAD 43.95 per month for the first twelve months, compared to a regular rate of CAD 52.95. The company says it offers speeds of up to 1.5 Gbps where the infrastructure allows, using the same fibre networks the major providers use.

The offer includes free equipment shipping, modem and Wi-Fi router included, customer self-installation in about five minutes with no technician needed in most cases, and Wi-Fi coverage for two or more floors. All plans are month to month, with no contract and no cancellation penalty.

No-contract model and pricing policy

Netcrawler insists that all its customers are on monthly plans with no commitment, and that cancellation can be done at any time at no extra cost. The company says its rate remains reasonable once the promotional period ends, avoiding the usual increase in the thirteenth month. According to its own description, it does not charge hidden fees.

Customer service and support channels

Support is provided via live chat, WhatsApp, and email, handled by the company's own staff. Netcrawler notes that the typical response time is about seven minutes and that it does not use automated phone systems or transfer customers between departments. The company has been recognized with PlanHub's Best Onboarding award in 2025 and Best Customer Service in 2026, and maintains a 4.7-star average rating on Google according to the data it publishes.

Sign-up and switching process

Sign-up is done online: the customer checks availability at their address, selects a plan, and completes the order in under five minutes. The router is shipped and arrives within a few days ready to connect. Installation is self-managed in most cases, with an installation kit that includes colour-coded components and an instruction manual. Netcrawler recommends keeping your previous provider active until the new service is up and running to avoid interruptions.

Coverage in Ontario

Netcrawler serves many communities across Ontario, including Toronto, Ottawa, Hamilton, London, Markham, Mississauga, Brampton, Vaughan, Kitchener, Windsor, Sudbury, Kingston, Guelph, Oshawa, Barrie, St. Catharines, Thunder Bay, and Peterborough, among others. Actual availability depends on the customer's address.

Customer reviews

The site features testimonials from users who highlight the savings compared to their previous providers, the speed of installation, and the service received from team members such as Austin, Lee, Mark, Luke, Eren, Anne, and Levi. Several reviewers mention significant improvements in upload speed and issue resolution via WhatsApp. The company says 95% of its customers would recommend it.

Location and contact

500-7030 Woodbine Avenue, Markham, Ontario L3R 6G2, Canada