Fluent Home

Fluent Home: smart security with video verification in Canada and the United States

Fluent Home is a home and small business security company operating in Canada and the United States. Its focus is on 24/7 monitoring with video verification: when an alarm is triggered, an agent reviews the footage before sending help, which according to the company reduces false alarms and associated costs. The company offers systems with professional installation and owned equipment, with monitoring plans starting at $29.99 per month.

Video verification and AI threat detection

Fluent Home's main service is 24/7 video monitoring. Unlike traditional alarms, which according to the company send help without visual confirmation, Fluent Home reviews video clips at its monitoring center before dispatching authorities. This process, called video verification, allows false alarms to be canceled if no real threat is detected and provides emergency services with visual information about what is happening.

The system incorporates AI-powered threat detection, which filters out pets, shadows, and other false triggers. The company also offers video analytics and an AI Deterrence (AID) feature that issues adaptive verbal warnings to deter potential intruders before they act.

Equipment and system components

Fluent Home offers an ecosystem of devices that includes:

• Smart control panel
• Smoke, carbon monoxide, and flood detectors
• Burglar detection
• Smart locks and garage door control
• Smart thermostat
• Smart lighting and plugs
• Smart water valve
• Cameras: video doorbell, outdoor, indoor, and floodlight

The company offers customizable packages: customers can start with a basic configuration and add cameras, locks, video doorbells, and other devices. Professional installation is included and the equipment is owned by the customer.

Business security

In addition to residential, Fluent Home provides commercial security services for small businesses. These include monitoring systems, intrusion detection, fire monitoring, and access control.

Coverage and availability

Fluent Home operates in the United States and Canada. The company specifically mentions Alberta, British Columbia, and Ontario, as well as Texas, California, and Florida, plus more than thirty other states and provinces. Availability in a specific area can be checked through the locations page or the contact phone number.

Plans, pricing, and conditions

Professional 24/7 monitoring starts at $29.99 per month. The company states that it does not apply hidden fees and that equipment can be financed at 0% interest. Professional installation is included in all systems. Fluent Home requires a monitoring contract to provide 24/7 service; the terms and durations of the plans are detailed when contacting the company.

The website showed a limited-time offer of free installation, valued at $500, with the purchase of a new smart home system, valid until July 5. Also, the referral program includes three free months for the customer and the referred person, and the possibility of obtaining free lifetime monitoring after referring fifteen installed customers.

Comparison with other providers

Fluent Home positions itself against companies such as ADT, Vivint, Ring, and Telus. According to its own presentation, it is the only provider that includes 24/7 video monitoring as a standard feature in all packages, while ADT and Vivint would not offer video verification or AI video services. The company also highlights that its plans include video analytics, 24/7 recording, professional installation, and equipment ownership, and that it does not apply hidden fees. In terms of ratings, the site shows a rating of 4.5 stars on Google, 4.3 on Trustpilot, and A+ on BBB.