Air Transat

Air Transat, Canadian leisure airline

Air Transat is a leisure airline part of the Transat A.T. group. Its offering is built around direct flights and connections linking Europe with Canada, the United States, Mexico and the Caribbean, as well as routes within Canada and multi-destination trips. The company presents itself in its own material as the "World's Best Leisure Airline".

Route network from the United Kingdom

From the United Kingdom, the airline operates year-round direct flights to Toronto from London Gatwick, Glasgow and Manchester. These are complemented by seasonal direct services from London Gatwick to Montreal and Ottawa, as well as summer direct flights from London Gatwick to Quebec City, presented as the only direct service from the United Kingdom to that city. The company also highlights seamless connections to popular destinations in Canada, the United States, Mexico and the Caribbean.

Destinations in Canada, the United States and the Caribbean

The destination catalogue includes, in Canada, places such as Montreal, Quebec City, Ottawa, Toronto, Calgary, Edmonton and Vancouver. In the United States, Florida (Fort Lauderdale, Miami and Orlando) is featured. In Mexico and the Caribbean, Cuba (Holguin, Santa Clara and Varadero), the Dominican Republic (Puerto Plata, Punta Cana and Samana) and Cancun are offered.

Onboard services and fare classes

The airline structures its offering into classes and fare options such as Club Class, Economy Class and Option Plus, with the possibility of selecting a seat and flight upgrades. Onboard services include entertainment, pre-order bistro service, menu and duty-free boutique. For families, it offers the Air Transat Kids Club programme, guidance for travelling with children and an unaccompanied minors service.

Baggage, documentation and special services

Travel information covers baggage rules (weight and dimensions), restricted or prohibited items, claims, food products and cargo. On documentation, passport and travel document requirements, required advance passenger information and air security programmes are detailed. Special services such as accessibility, medical needs and equipment, special meals, and transport of pets and assistance dogs are also covered.

Fleet and loyalty programmes

The fleet consists of Airbus A321-200 (A321ceo), Airbus A321LR, Airbus A330-200 and Airbus A330-300. The company has a rewards programme and offers complementary services such as accommodation booking, car rental and excursions, as well as group travel and vacation packages with all-inclusive options, regional packages, a la carte packages in Canada and guided tours.

Customer service and contact

Air Transat facilitates booking management, online check-in and flight status enquiries. It has a reservation centre with telephone assistance 24 hours a day, every day of the week, and a help service for travel agents through GDS. The company also publishes information on service disruptions, applicable policies and contact forms.