Dragonfly Shipping

Dragonfly Shipping, last-mile logistics in Australia

Dragonfly Shipping is the Australian subsidiary of Intelcom, a parent company founded in Canada in 1986 and headquartered in Montreal (Quebec). The company operates as a last-mile logistics company and enables daily package delivery on three continents. Its activity is supported by its own technology platform that generates optimised routes daily for its independent delivery contractors, with the aim of enabling clients to offer their consumers a fast, reliable and predictable experience in the last stage of their online purchases.

Delivery and tracking services

The company provides package delivery, tracking and distribution services, with attention to its clients' delivery needs. Its services include shipping, order tracking and reverse logistics through Home Handoff returns with at-home pickup, introduced in 2022. The company serves retailers, 3PL and 4PL providers, small businesses and independent delivery contractors.

Technology platform and route optimisation

Dragonfly's differentiating edge is its logistics platform, which optimises the routing of every order in real time. According to the company, this technology reduces time and costs for its clients and helps foster their loyalty. The company states it achieves 98% on-time deliveries in line with Service Level Agreements (SLAs) and 96% network capacity in mature markets. In 2018 it launched a notification system for online orders with estimated delivery time and email confirmation, which it has continued to refine to offer greater flexibility.

International presence and station network

Dragonfly operates in Canada, Australia and the Netherlands, with more than 105 stations across those three countries. In Australia, the company states that its network covers 70% of the country's addresses. The company presents itself as the first delivery service operating seven days a week in Australia, where it began operations in 2021. In 2025 it launched its activity in the Netherlands, the first step in its European expansion. In its home province of Quebec it retains the Intelcom brand, while elsewhere in the world it uses the Dragonfly name.

Track record: milestones since 1986

• 1986: Intelcom Express is founded in Canada, the parent company of Dragonfly, which becomes a key player in document shipping for professional services providers.
• 2002: an alliance with one of the world's largest delivery operators extends the network to more than 250 Canadian cities.
• 2012: creation of a pharmaceutical and medical division specialising in the transport of prescription medications, medical records and medical samples, which becomes the primary carrier for several Quebec pharmacy chains.
• 2015: launch of a high-volume delivery service for e-commerce, with deliveries seven days a week from 8:00 to 21:00.
• 2017: the pan-Canadian network reaches ten new cities and several service points open, mainly in northern Alberta.
• 2019: the company intensifies its investment in smart logistics technology and adds more than 70 locations across ten provinces and two territories.
• 2021: Intelcom begins operations in Australia through its subsidiary Dragonfly Shipping; that same year, Intelcom and Dragonfly join The Climate Pledge with a commitment to achieve net zero carbon by 2040.
• 2024: adoption of the Dragonfly brand outside Quebec to drive its global expansion.

Team and professional profiles

Intelcom | Dragonfly employs more than 3,600 permanent staff and continuously opens new sorting stations. The company is looking for candidates for part-time package handler positions, as well as independent delivery contractors who want to lead their own team and increase their revenues. In 2025, consumers gave the company an average satisfaction score of 4.5 out of 5, according to the company itself, based on more than 5.5 million reviews.