Untangled

Untangled, cloud business communications for Australian SMEs

Untangled is an Australian business communications provider that integrates cloud telephony, internet and mobile for small and medium-sized businesses. The company presents itself as a Dialpad specialist and leading consulting partner for this platform in Australia, with local support and flexible terms. Its offering is built around three areas: business phone systems, internet connectivity and mobile voice and data plans.

AI-powered business phone systems

The telephony area includes cloud systems with artificial intelligence features, the Dialpad platform, Cloud Hosted PBX and SIP trunking. Untangled sells Dialpad AI Connect and Dialpad Sell, and offers dedicated support services for this platform. The company states that Dialpad is a cloud phone system that helps teams stay connected and work from anywhere.

As a Dialpad consulting partner, Untangled supports deployment, integrations and ongoing support, from initial onboarding through to system optimisation. The company states that more than 50,000 businesses use cloud communications and that its goal is for clients to make the most of Dialpad's features to improve collaboration, streamline workflows and gain real-time insights.

Internet and mobility

In connectivity, Untangled offers business-grade fibre internet and NBN Business plans, designed for a fast, reliable and secure connection. On the mobile side, it sells flexible voice and data SIM plans on the Telstra Wholesale Network, with no contracts or limits, according to the company's own description.

Deployment and support services

The company complements its technology with business enablement services. These include training and onboarding through a structured four-stage rollout, integrations with CRM, ERP and other business applications, proactive concierge support, supply and installation of phones, headsets and conferencing equipment, real-time analytics and reporting on calls and performance, and customisation of settings to suit each team's preferences.

Untangled also offers hardware repurposing services and AI agents. The company states it has over 30 years of experience in Australian telecommunications and presents itself as independent and agile, not tied to a single provider. Among its technology partners it lists Dialpad, Microsoft Teams, Telstra and Aussie Broadband.

Industries served

The firm targets its solutions at specific industries: medical and dental practices, financial services, construction, real estate, professional services, law firms and accounting. Its blog covers topics such as data sovereignty for Australian law firms and the real cost of outdated phone systems in that same sector.

Rating and presence

The site shows a 5.0 rating based on 162 Google reviews, with testimonials highlighting responsiveness, clarity in Dialpad training and support during system transitions. Untangled operates from Australia and serves businesses nationwide.